Maamoun Nassif

• Set up meetings with potential clients and present SRE portfolio
• Coordinate with Sales Manager and identify sales targets and goals
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
• Create daily individual reports with sales and financial data and present to Sales Manager
• Work hard towards consistently achieving and exceeding sales targets to ensure accomplishment of the overall company’s target
• Actively prospect and acquire new customers/clients
• Produce innovative ideas to generate sales
• Develop and increase business by following up on potential leads with face to face presentation and meetings with clients and providing them the highest customer service
• Have knowledge of market prices, competitors offer and changes in customer’s buying habits
• Answer clients' questions regarding construction work, financing, maintenance, repairs and appraisals
• Prepare and submit a variety of status reports, activity, closings, follow up, and adherence to goals for corporate sales review and revenue update
• Activate all allocated leads through the CRM and report potential sales and closures to Sales Manager
• Coordinate with Sales support for appointments
• Collaborate with team members to achieve better results
• Work on achieving the KPIs set by the department manager
• Gather feedback from customers or prospects and share with the Sales Manager and Marketing
• Perform any additional task requested by the manager .

• Researching potential investment opportunities
• Analyzing opportunities and risks inherent in specific sectors and markets
• Creating and presenting Investment Committee materials.
• Passion for investing.
• Creation of valuation analysis, including creation of complex financial models
• Communicating clearly so that clients understand the information you’re presenting and their options
• Negotiating effectively in order to work out potential problems that would cause a deal to collapse
• Exhibiting math aptitude to handle and explain financial situations.

• Convincing prospective clients that your agency is the right one to handle their sale and agree the terms
• Arranging advertising to promote the property
• Sending out details of new properties on the market to people on your database
• Making appointments and showing buyers around a property
• Finding buyers in a position to proceed with purchase and willing to pay an acceptable price
• Referring buyers to mortgage arrangers for quotations and advice

• Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
• Business Objectives: Achieve or exceed the allocated sales target
• Customer Satisfaction: Achieve or exceed CSI objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
• Cash and Credit Control: Ensure that Company procedures are adhered to while handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
• Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably

Meeting customers, giving mortgage advice and selling mortgages and related ancillary products to them. Providing an excellent customer focused service by identifying a homebuyers needs, then advising them on relevant mortgage products either face to face via email or the phone.

• Correctly advising customers on the right mortgage products for them.
• Comprehensively searching the entire financial market and finding the most suitable mortgage products clients wishing to sell their home or remortgage.
• Fact finding, researching references and doing to checks to verify a clients financial background and circumstances.
• Visiting clients at their place of work or their home.
• Advising and building strong relations with both new and existing clients.
• Tailoring mortgage packages to fit the individual requirements of homebuyers.
• Utilizing warm and cold leads and developing them into mortgage sales.

• In-depth knowledge of real estate market trends and buyer's psychology
• Ability to communicate and persuade clients from different cultural and financial backgrounds while adhering to professional ethics
• Skilled in using the latest tools and computer applications used in a business setting for communication, research, reporting, and database management
• Can easily face the most challenging and intriguing situations with relative ease and achieve desired results in the assigned deadline
• Ability to develop and maintain cordial relations with coworkers and clients
• Passionate to outperform and deliver perfection on a consistent basis
• Answer calls and e-mails and provide details of the available properties for sale/lease
• Accompany visitors to the site and explain the specifications of the property
• Consulted clients and helped them choose the best option from the available alternatives according to their requirements and budget

• Ensure that all agents are handling all type of Service center activities within SLA. (Inbound calls, outbound calls, online banking, emails, website e-mails and chats).
• Capable of coordinating agent’s availability on line to receive required number of calls, schedule their breaks and to answer their enquiries whenever required.
• Prepare and monitor agents annual leave schedule.
• Ability to receive inbound calls to assist and maintaining the SLA whenever required.
• Handle difficult calls in accurate manner and provide the appropriate solutions.
• Ensure that all complaints and requests received at the service center are handled and closed within the agreed SLA.
• Can Set team target with Service Center Manager and relevant department
• Ensure quality referrals are provided for branches, sales teams and concerned departments to effectively run tele sales campaigns & service quality calling exercises.
• Have excellent background about banking systems.
• Perform accurate approvals for different day to day transactions within the service center.
• Able to be the first line trouble shooter and coordinator of all activities related to HR, IT and Premises (service center projects).
• Provide the Service Center Management with daily, monthly and yearly agent’s performance
• Participate in coaching and developing the agent’s performance in coordination with QA Team and Trainer.
• Conduct frequent call check up to ensure that agents are up to date with all required information.
• Capable of monitoring agent’s performance through online observation, buddy (side to side) training and calls monitoring.
• Maintain a professional and friendly work environment by encouraging team spirit and mutual co-operation.
• Conduct periodic team meeting and share the results with the service center management.
• Actively participate in providing ideas to improve the products, policy and procedures and work environment using proper resources.
• Ensure systems and equipment’s used by Service Centre are functioning properly.
• Ability to report any break-downs immediately to the manager and concerned team.
• Be on call and attend management calls at any time.
• Can perform any other tasks required by line manager and management in general.

 Attended Inbound calls at the call center
 Ensured 100% Courtesy and Accuracy on calls
 Ensured proper updating of records
 Ensured timely logins at the beginning of the shifts and after breaks
 Focused on customer complaints and ensure timely reporting
 Tracked multiple contacts and take 100% ownership of the calls
 Ensured 100% participation in quizzes, team meetings and other interactive activities
 Always adhered to the standard operating practices as laid down by the company
 Floor Supervision
 Handled escalated calls and cases of Prime Business Customers and Irate customers.

• Smart Business Line (TBS): 04-3974747
Elite Insurance Brokers - Dubai, UAE
March 2007 - July 2007
Marketing and Sales Executive
• Handle all types of insurance (motors, life, health, etc)
• Set appointments with customer.
• Handle all the inquiries regarding insurance requirement.

Jabal Al Shaikh Auto repairing W/P (Family Business) - Dubai, UAE
August 2001 - June 2005
Sales Representative
• Promoted company instruments through presenting to customers.
• Demonstrated sales by increasing customer scope as well as expanding existing business.