Maan Al Masri

Managing project sales of Sanitary Ware, Water Mixers, Bathroom Accessories and Tiles.
Wining key signature projects worth millions AED.
Specifying projects with Interior designers and consultants.
Ability to reach out to clients and decision makers due to the wide connection I have built over my years of experience in UAE.
Ability to alternate project specification and provide my professional solution.
Assisting contractors and consultants by providing a value engineering and cost saving solutions.
Liaising with all project stake holders.
Prompt follow up, dedication and full support to clients 24/7.

Experience in selling Sanitary wares and Porcelain Tiles.
Create, develop and implement sales strategies and techniques.
Implemented Bitrix CRM system as the sales force automation tool.
Assist, support and coordinate sales personnel in performing daily sales activities.
Analyze markets in order to identify new sales and business opportunities.
Handle promotional materials and manage marketing activities.
Compile and track sales processes, activities, leads, quotes and orders within Bitrix CRM system.
Maintain good long term relationship with customers, sales staff and suppliers.
Promote positive relationships with vendors and distributors.
Recruit, train and collaborate with sales representatives.
Motivate and reward the sales team.

Reporting directly to the Managing Director my duties include but not limited to:
- Implemented Microsoft Dynamics GP/CRM system for the company and converted the business processes to be fully automated with zero paper usage. I fully implemented CRM from scratch and assisted in the integration with GP.
- Acting as the director of sales and operation across 6 branches (Dubai, Abu Dhabi, Jeddah, Riyadh, Doha, Beirut).
- Determining sales strategies and responsible of projects life cycle starting from concept, design, Lead, quotation, order, delivery and invoice.
- Monitoring end users tasks and activities through CRM and accordingly generate KPI reports.
- Developed an automated process within CRM for the logistic department that enables tracking of the purchased, received, invoiced and delivered orders.
- Promoting our brands through CRM Marketing Campaign and our products among Architects, Interior Designers, Lighting Designers, MEP Consultants and Developers.
- Follow up projects with sales team with daily site visits, meetings with clients, contractors and consultants.
- Participate at trade fairs and other events.

IT support and network administration supporting 4 sites (Adelaide, Sydney, Melbourne and Perth)
more than 150 users.
Network administration in a Windows/Linux/Novel environment.
Remote support.
Securing emails using IronPort.
VMware Virtualization.
MS Exchange 2003, Windows XP and Office 2003 support.
After hour IT helpdesk support.
Liaising with IT suppliers, Internet Service Provider (ISP) and other
corporate IT departments.
Blackberry Mobile support.
Backup management using Symantec Backup Exec.
Working with Document Management System

Contract. Helpdesk supporting VoIP users in UK.

Telstra’s Mobile faults, level 1 helpdesk, Customer service agent.
Wireless data and mobile voice customer service.
Troubleshooting, supporting and escalating mobile and network faults.

Customer relationship and managing restaurant during night shifts
Placing orders with suppliers and managing and monitoring staffs.