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Maaz Idrees

Senior Customer Service

Alliance Global FZ LLC

Location:
United Arab Emirates - Dubai
Education:
High school or equivalent, Information Technology
Experience:
0 years, 0 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  None  

June 2012 To Present

Senior Customer Service

at Alliance Global FZ LLC
Location : United Arab Emirates - Dubai
(Channel Partner Illumina / Beckman Coulter/ AATI /
10X genomics - United Arab Emirates)
Logistics:
* Handle all Import Export shipments in UAE and all Customs Related matters.
* Manage cross shipments from USA, Canada & Europe to emerging markets
like Middle East, Africa & Asia.
* Manage Proper Storage and Shipping of Biomedical Temperature Sensitive
shipment.
* Preparation and submission of documents as per Letter of Credit terms and
conditions.
Customer Service:
* Ensure highest levels of customer service are provided to our customers &
also driving target of 100% ECSL. Monitor customer order backlogs on daily
basis & drive throughput & efficiency.
Procurement:
* Looking for new suppliers locally and internationally having competitive
prices, quality and standards.
Inventory:
* Manage Inventory valuation, inventory accuracy, # of turns, value & % of slow
moving & obsolete stock & for driving lowest levels of inventory possible.
Order Forecast:
* Order forecast with past history and sales expectation.
* Maintain safety stock and order with suppliers on time to have smooth sales
Reporting & Analyzing:
* Reporting - Control, monitor & report all Supply Chain KPI's on a regular basis
daily, weekly & monthly. ECSL, Logistics & warehousing costs, inventory value
& turns, % slow moving & obsolete.
* Follow-up with Sales on pending orders/deliveries and hold stocks.
* Reviews the method of operations on an ongoing basis and identifies areas for
improvement.
April 2008 To March 2012

Senior Operations Executive

Ensured smooth operational activities of showrooms by ensuring adherence
of all activities to company SOPs.
* Planned and enforced new procedures - guidelines to enhance customer
service.
* Facilitated all activities proper documentations as well as developed business
process to improve service level.
* Handled logistics operations and managed accurate - transparent stock
movements as well as closely monitored lead-time of deliveries.
* Administered warehouse stocks and ensured accuracy as per SOPs.
* Conducted needed Periodic Stock Audits and submitted reports on the same.
* Provided required measures to diminish damages and lessen claims.
* Managed with showrooms operating expenses; created budgeting of operating
expenses, furnished monthly/quarterly/annually budget comparison reports,
devised alternatives to minimize operating costs, verified expense vouchers
or check related checklists, and processed customer’s amount refunds.
* Dealt with administrative issues; procured promotion, displays, other
miscellaneous items as well as non-trading items needed for showrooms then
handled latter’s stock inventory.
March 2005 To March 2008

Office Assistant

Performed survey and managed preparation of reports.
* Handled daily data and information collection from the web site.
* Conducted follow up on payment recovery.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
July 2020

High school or equivalent, Information Technology

at Noor College of Professional Education
Location : Pakistan
,
January 2014

Bachelor's degree, Commerce

at Government College of Commerce & Economics
Location : Pakistan
courses: Certified Transport & Logistics Professional
January 2011

Master's degree, Supply Chain Management

at Institute of Business & Technology
Location : Pakistan
January 2005

Bachelor's degree, Information Technology

at Dubai Trade
Location : United Arab Emirates
,

Specialties & Skills

WEB SITE PRODUCTION

ADMINISTRATION

BUDGETING

BUSINESS PROCESS

COMPETITIVE

CUSTOMER SATISFACTION

CUSTOMER SERVICE

DOCUMENTATION

Logistics Management

Logistics

Supply Chain

Operation

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Hindi

Expert

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