MAAZ ZAFAR

• Leading a team of 10 members managing partner success operations, merchant support, and operational performance delivery.
• Managing merchant relationships and handling escalations related to payments, disputes, settlements, billing concerns, and operational issues.
• Overseeing end-to-end payment reconciliation and settlement processes across payment gateways, banking channels, and internal systems.
• Ensuring financial accuracy by identifying and resolving discrepancies in transactions, refunds, settlements, and payout processing.
• Collaborating with Finance, Product, Technology, and Operations teams to ensure smooth merchant operations and system reliability.
• Driving process improvement initiatives to enhance operational efficiency, reduce reconciliation errors, and improve merchant experience.
• Monitoring operational KPIs, settlement timelines, and merchant performance metrics.
• Managing settlements and reconciliations with financial institutions and payment partners including Easypaisa, JazzCash, and 1Link.
• Preparing reconciliation and settlement reports for management review and audit purposes.
• Supporting onboarding and operational enablement for merchants and payment partners.
• Handling manual payouts, settlement validations, refund reconciliations, chargeback tracking, and payout discrepancy resolution.

• Coordinated with payment operators, banks, and internal teams to resolve settlement discrepancies, transaction failures, and operational disputes.
• Managed reconciliation and settlement operations for transactions across Easypaisa, JazzCash, and 1Link payment channels.
• Ensured timely settlement processing and accurate financial recording of transactions and partner settlements.
• Served as the operational point of contact for transaction-related escalations and settlement issues.
• Maintained reconciliation documentation, settlement reports, and audit-ready operational records.
• Assisted in operational partner onboarding and supported internal teams on reconciliation and settlement-related queries.
• Contributed to process improvements and automation initiatives to improve reconciliation efficiency and operational controls.
• Coordinated with finance, treasury, customer support, and corporate teams for smooth operational workflow and issue resolution.
• Prepared settlement files and maintained operational records for reporting and audit purposes.
• Followed up with corporate clients regarding outstanding dues and settlement-related matters.