Product Specialist
Gulf Drug LLC
Total years of experience :9 years, 2 Months
Duties : ( Hematology , Coagulation , Chemistry , Immunoassay, Auto Immunity )
• Regularly meet with customers and stakeholders.
• Support, initiative that ensure product profitability.
• Maintain high customer satisfaction ratings that meet company Standards.
• Respond to the customer support requirements of the supported team
• Work closely with Customer Service Representatives to ensure customer satisfaction
• Present proposals to the customers and follow up on them.
• Prepare market survey reports on regular basis.
• Present daily activities through company system .
• Follow up on all selling process including receiving and installation of the devices.
• Follow up on the collection process as agreed with the client with coordination
Duties (Hematology, Coagulation, Urinalysis, Flowcytometry, oncology) Establish productive, professional relationships with key personnel Prepare market survey reports on regular basis Regularly meet with customers and stakeholders Support, initiative that ensure product profitability Follow-up after-sales customer and constant communication with them
Duties (Automated Immunoassay, Automated Clinical Chemistry, Microbiology ID/AST)
Establish productive, professional relationships with key personnel
Prepare market survey reports on regular basis
Regularly meet with customers and stakeholders
Support, initiative that ensure product profitability
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Key Account Specialist
Ultra Diagnostic (Exclusive Distributer of bioMerieux )
April 2015- Present
1. Establish productive, professional relationships with key
personnel in assigned customer accounts.
2. Analyze the market and competitive situation using
existing customers, competitive and market data
3. Regularly meet with customers and stakeholders.
4. Supports initiatives that ensure product profitability.
5. Achieves product growth targets in the assigned
geography.
6. Maintains high customer satisfaction ratings that meet
company Standards.
7. Completes required training and development objectives
within the assigned time frame. .
8. Responds to the customer support requirements of the
supported team, including account management.
9. Works closely with Customer Service Representatives to
ensure customer satisfaction and problem resolution.
10. Present proposals to the customers and follow up on
them.
11. Prepare market survey reports on regular basis.
12. Present his daily activities through company system
(SAP).
13. Follow up on all selling process including receiving and
installation of the devices.
14. Follow up on the collection process as agreed with the
client with coordination with finance department
Targeted Customer:
General Lab Directors, Heads of Hematology and Clinical Chemistry
Labs,
Labs Supervisor and Technicians.
Hospitals, Public Departments of Health, academic research facilities.
Ultra Diagnostic have more than one agent in medical field :
bioMeriux (Core Business )
1. Immunology product ( VIDAS & Mini-VIDAS)
2. Microbiology product (VITEK 2 Compact, VITEK MS and
VITEK MS Plus )
3. Automated Blood Culture Microbial Detection (BACT ALERT)
Diatron
1. Hematology Unit (Hematology Cell Counting ABACUS Family )
2. Biochemistry Unit (Pictus Family)
Analyticon
1. Coagulation (Coagulyzer Family 1, 2, 4)
Biolyte Electrolyte Unit
• Bachelor of Veterinary medicine, Assuit University, 2014, with grade "Very Good"
• Graduated From Abo korkas High School, Abo Korkas, Minia