Operations Manager
Wipro Pvt ltd.
Total years of experience :7 years, 1 Months
• Provide technical support, resolve user-facing issues, perform advanced troubleshooting, and conduct network maintenance.
• Manage the daily operations of a business or organization.
• Monitor and supervise the production to ensure smooth operations and optimal outcomes.
• Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance.
• Conduct and manage Risk assessments and implement preventive measures to mitigate potential risks.
• To perform quality controls and monitor production Key performance indicators (KPIs) to ensure consistent, high quality output.
• Collaborating with other businesses and stakeholders.
• Attend daily meetings with the IT and network engineering teams to identify areas of need, evaluate process improvement opportunities, and coordinate projects.
• Assisting the users through Emails, Calls, Chat and Self service portal.
• Categorization and Prioritization of the Incident/Service request based on the priority definition matrix.
• Issues and requests that we commonly dealt with include but are not limited to: New users and Leavers set up in AD, VPN access, Microsoft Ofice 365, printer and phone problems, Patch updates,
• Manage and complete the monthly Patch updates, VM tools, NIC card, Antivirus, Hardware and Software related issues.
• Google implementation consultant.
• Worked on building websites through diferent platforms.
• Worked as an Adoption consultant in SAP Ariba Discovery (Inside Sales)
• Assisting the user's to Onboard, Professional services, Customer support, Cross-sell / Upsell, with detailed analytics.
• Engage with clients via mail, phone, conference and online seminars.
• Learn from best practices in industry and bring new ideas to implementation and utilization.
• Ability to develop rapport, influence others and maintain strong working relationships.