Madiha Banu

• Managed student records, attendance, and academic documentation while ensuring data accuracy and confidentiality.
• Coordinated communication between parents, teachers, and school management regarding student progress and school
activities.
• Assisted with admissions inquiries, enrolment procedures, and documentation processing.
• Maintained schedules, reports, and administrative records to support daily operations.
• Organized school events, meetings, examinations, and extracurricular activities.
• Handled parent inquiries and resolved concerns professionally, ensuring high levels of stakeholder satisfaction.
• Supported staff with administrative tasks, documentation, and operational requirements.
• Prepared reports and maintained databases using Microsoft Office and Excel.
• Ensured compliance with school policies and administrative procedures.

• Collaborated with colleges and internal teams to ensure smooth processing of admissions and customer requirements.
• Managed high volumes of inbound and outbound customer interactions through calls, WhatsApp, and face-to-face
consultations.
• Provided accurate information regarding courses, admissions procedures, eligibility criteria, and available services from
various colleges.
• Maintained customer records and ensured timely documentation processing.
• Conducted proactive follow-ups to nurture prospective students through the admissions journey.
• Successfully converted inquiries and leads into confirmed admissions through effective counselling, relationship
building, and objection handling.
• Consistently achieved enrolment and conversion targets by identifying customer needs and recommending suitable
educational opportunities.
• Resolved customer concerns professionally while maintaining high service quality standards.
• Collaborated with colleges and internal teams to ensure seamless admission processing and customer satisfaction.