Call Center / Receptionist in Head Office
The Sultan Center Company
Total years of experience :24 years, 3 Months
- Receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency.
- Provided reception duties on behalf of the team- this will involve providing face to face contact for visitors to the service who will be dealt with in a responsive and courteous manner.
- Responding to queries promptly and in a responsive and courteous manner. Participating in business and other team meetings regarding service planning and to assist in the implementation and continual review of systems to ensure good practice
- Maintaining paper based and computer systems. Provided efficient data entry into the trust and local team information systems as required.
- Made sure the provision of day to day supplies to colleagues as and when necessary.
- Assisted with organizing of repairs and maintenance of office equipment.
- Greeting visitors and tourists at Information Center
- Receiving and recording incoming deliveries of equipment and post and liaising with the appropriate members of staff for the delivery of the items around the building
- Handing out free documentation
- Sending and receiving fax messages, recording and storing lost property until claimed.
- Using and maintaining the computerized conference room booking system.
- Operating the postal franking machine and ensuring its security and occasionally assisting in the preparation of large mail shots and preparation of materials for events.