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Madloul Aleyadah, Customer Service Manager

Madloul Aleyadah

Customer Service Manager·Sadara Chemicals Company

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 17 years, 1 months

Customer Service Manager

March 2017 - Present

Sadara Chemicals Company

Jubail, Saudi Arabia

March 2017 - Present

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Customer Service Specialist

July 2015 - March 2017

Sadara Chemicals Company

Jubail, Saudi Arabia

July 2015 - March 2017

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Marketing Specialist

December 2014 - June 2015

Sahara and Ma’aden Petrochemical

Jubail, Saudi Arabia

December 2014 - June 2015

Located in the Industrial City of Jubail in the Eastern Province of the Kingdom of Saudi Arabia, Sahara & Ma’aden Petrochemicals Company (SAMAPCO) was established as a limited liability 50:50 joint venture company between Sahara Petrochemicals and Saudi Arabian Mining Company (Ma'aden).

CA/EDC Project Scope
■Capacity of the CA Plant - 250 KTA, 100% NaOH
■Capacity of the EDC Plant - 300 KTA

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Sales

Sales & Marketing Specialist

March 2013 - December 2014

Jubail Chemical Industries Co. NAMA Chemicals Affiliate

Jubail, Saudi Arabia

March 2013 - December 2014

Developing and building ongoing relationships with current and potential customers in order to achieve sales targets within agreed price and delivery objectives. Caring out activities aimed at achieving increased market share.es Literature

Key Responsibilities:
- Customer Relation Management
- Achievement of Sales Targets
- Company Marketing & Sal
- Handling Customer Complaints
- Competitive Procedures

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Sales

Marketing Consultant

January 2011 - December 2012

freelancer

Khobar, Saudi Arabia

January 2011 - December 2012

Working with different companies & individuals as a Marketing Consultant, these consultations including:

- Planning and Supervise Marketing Campaigns (4 Campaigns)
- Market survey
- SWOT analysis
- Marketing Communications / Activities Auditing
- Marketing Strategies & Tactics Auditing
- Briefing & Meeting with Advertising Agencies.
- Multi-attribute analysis
- Planning & Supervision corporate & commercial Events

Company industry:
Entertainment
Job role:
Marketing and PR

senior Sales & Marketing Representative

March 2011 - May 2012

Jubail Chemical Industries Co. NAMA Chemicals Affiliate

Jubail, Saudi Arabia

March 2011 - May 2012

Responsible to perform coordination duties in support of sales and marketing activities of intermediates business with customers and with company departments including MMD, Laboratory, operations, etc. Maintains accurate sales records in the ERP system based on sales areas and distribution channels. Responsible for generating required MIS reports related to sales. Provides effective customer services including coordinating sales follow-up activities for described customers/territories/countries/areas/products. Responsible for follow up of advance payments/LCs/bank guarantees for shipment as well as payment for the outstanding invoices in assigned areas...
>and more :)

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Events Executive

May 2010 - March 2011

ASHARQIA CHAMBER

Dammam, Saudi Arabia

May 2010 - March 2011

Working as Projects Manager for Muti-Events. Planning and Managing the Event from Scratch till the evaluation and closing the budget.
____
Events Successfly Managed @ the Chamber (updated):
•25-26 May 2010: The First Work Environment Forum
http://www.chamber.org.sa/Arabic/Events/BWE/Pages/default.aspx

•23-27 Oct 2010:The First Urban Development Symposium
http://www.chamber.org.sa/Arabic/Events/bedsym/Pages/default.aspx

•30 Nov 2010:The Annual Chamber's Ceremony

Company industry:
Public Administration
Job role:
Marketing and PR

Account Executive

March 2009 - May 2010

Promoaction DDB

Jeddah, Saudi Arabia

March 2009 - May 2010

Planning and overall coordination of the account between client and agency, the function also
includes planning and research. Assist in the execution of all marketing activities such as
promotion campaigns, awareness campaigns, events and research for my clients: VW, Emaar
Middle East, OIC, Ulker Tea Biscuit, Ulker Labnah, Rainbow Milk, and Seimens

Company industry:
Advertising
Job role:
Marketing and PR

Education

KFUPM

February 2009

February 2009

Bachelor's degree, Marketing

Saudi Arabia

VP-Marketing and Media Public Relations Club in KFUPM Public Relations and Communications industry July 2007 – February 2009 (1 year 8 months) - Participated in establishing the new Organization Chart for the club o Organized many events inside the university such as: • 2008 National Day Festival • 2008 Career Day 25 • 2008 The Second Technical Meeting • 2008 The First Forum for Future Research Directions • 2008 Supply Chain Management Forum • 2008 The Second Conference of Improving the Arabic Scientific Research • 2008 Recruitment Open Day 24 - Designed many posters, stands, filers and print ads. for the club's activities

Skills

Managing Budget
Expert
Managing Budget
Expert
Marketing Communications
Expert
Marketing Communications
Expert
SAP
Expert
SAP
Expert
Customer Relations
Expert
Customer Relations
Expert
Sales Management
Expert
Sales Management
Expert
MS Office
Expert
MS Office
Expert
KPI Creation and Design
Expert
KPI Creation and Design
Expert
Processes and Procedures
Expert
Processes and Procedures
Expert
SAP SD- Sales and Distribution Module
Expert
SAP SD- Sales and Distribution Module
Expert
Leadership
Expert
Leadership
Expert
Managing Budget
Expert
Managing Budget
Expert
Marketing Communications
Expert
Marketing Communications
Expert
SAP
Expert
SAP
Expert
Customer Relations
Expert
Customer Relations
Expert
Sales Management
Expert
Sales Management
Expert

Languages

Arabic

Expert

English

Expert