Mae Joyce Ann Lopez, Florist

Mae Joyce Ann Lopez

Florist

Desert blooms

Lieu
Koweït - Al Farawaniyah
Éducation
Baccalauréat, Hotel and Restaurant Management
Expérience
19 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 9 Mois

Florist à Desert blooms
  • Koweït - Al Koweït
  • Je travaille ici depuis septembre 2018

Being a Florist my job description was
Making flower arrangement and make hand bouquet.
Store Manager, manage the store and the staff maintained the good flow of the business.
Weekly and monthly inventory.
Merchandise the shop, display the flower arrangement and display all the plants.
Receiving the shipment of plants and flowers from holland and double check the quality of the product.
Knowledgeable in how to take care of the plants and flowers being plant specialist.
Received order from online, arrange and coordinate with the driver for the delivery.
Do telemarketing by informing the customer for the new shipment and getting feedback from the customer.
Update the new product in online.

Supervisor à M.H. Alshaya
  • Koweït - Al Farawaniyah
  • mai 2014 à septembre 2018

Being a supervisor my job description are supervising the people, implementing the standard operation, giving the customer satisfaction by double checking and asking feedback to the customer, be a role model to the team by giving them courage and spirit to work well, deliver the latest issue target of the day to the team, maintaining the stock by ordering and receiving, weekly and monthly inventory report, sending the daily report.

Hostess / Receptionist à BICE Ristorante ( Italian Fine Dining Restaurant )
  • Koweït - Al Koweït
  • novembre 2012 à avril 2014

To greet the guest and feel them welcome atmosphere in the restaurant.
Giving information and promotion regarding the restaurant.
Taking telephone reservation and special arrangement in there bookings.
Check back all the guest table to assured that they met what they expect from the restaurant.

Telephone Operator/Order Taker à InterContinental Hotels Group
  • Koweït - Al Farawaniyah
  • mai 2011 à octobre 2012

Taking clearly the telephone ordered in room service.
Arrange properly the order to make sure everything is set accordingly.
Call back the guest to check the feed back and to ensure the satisfaction of the guest.
Managing the staff shift duty.
cashiering to ensure its properly close all the pending checks.

Waitress à Sakura Japanese Restaurant
  • Koweït - Al Farawaniyah
  • septembre 2008 à septembre 2010

To greet the guest and to feel them welcome.
Taking the correct order.
Suggest and upsell the promotion of the restaurant to increase the revenue.
Let the guest feel at home in the restaurant and to be friendly.

Customer Service Representative à PureGold Price Club Incorporation
  • Philippines
  • janvier 2008 à août 2008

Telephone operator, transfer telephone call from there designated call.
customer service assisting, paging and giving information to the guest about the promotion and the facilities of the mall.

Supervisor à KopiRoti Incorporations ( Singaporian coffee shop )
  • Philippines
  • août 2005 à juillet 2007

Supervice the staff.
Managing the duty shift of the staff.
Making the tracking daily, weekly, monthly and yearly end inventory reports.
Visiting the table and making sure the satisfaction of the guest.
Giving the total reports of sales to the owner.

Store Marketing Assistant à Jollibee Foods Corporations
  • Philippines
  • août 2002 à février 2004

Assisting the customer.
Accepting party reservation and booking the kids party.
check and order the party amenities.
Apply and registered the company permit and promotion.
Hosting the kids party reservation.
Giving marketing idea and promotion in the company.
Promoting the bulk orders and party reservation in the school and in other companies.
cashier accepting payment and down payment in party reservation.

Store Marketing Assistant / Cashier à Jollibee Foods Corporation
  • Philippines
  • mai 2001 à septembre 2001

cashier taking the order.
preparing the correct fast ordered by the customer.
Assisting the customer.
Accepting party reservation and booking the kids party.
check and order the party amenities.
Apply and registered the company permit and promotion.
Hosting the kids party reservation.
Giving marketing idea and promotion in the company.
Promoting the bulk orders and party reservation in the school and in other companies.
cashier accepting payment and down payment in party reservation

Éducation

Baccalauréat, Hotel and Restaurant Management
  • à Our Lady of Fatima University
  • janvier 2003
Etudes secondaires ou équivalent,
  • à Florentino Torres High School
  • janvier 2000
Etudes secondaires ou équivalent,
  • à A. Bonifacio Elementary School
  • janvier 1996

Specialties & Skills

CASHIER
CUSTOMER SERVICE
MARKETING
RECEPTIONIST
TELEMARKETER
TELEPHONE

Langues

Arabe
Débutant
Anglais
Moyen
Japonais
Débutant
Tagalog
Expert