Mae Joyce Ann Lopez, Florist

Mae Joyce Ann Lopez

Florist

Desert blooms

Location
Kuwait - Al Farawaniyah
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
19 years, 8 Months

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Work Experience

Total years of experience :19 years, 8 Months

Florist at Desert blooms
  • Kuwait - Al Kuwait
  • My current job since September 2018

Being a Florist my job description was
Making flower arrangement and make hand bouquet.
Store Manager, manage the store and the staff maintained the good flow of the business.
Weekly and monthly inventory.
Merchandise the shop, display the flower arrangement and display all the plants.
Receiving the shipment of plants and flowers from holland and double check the quality of the product.
Knowledgeable in how to take care of the plants and flowers being plant specialist.
Received order from online, arrange and coordinate with the driver for the delivery.
Do telemarketing by informing the customer for the new shipment and getting feedback from the customer.
Update the new product in online.

Supervisor at M.H. Alshaya
  • Kuwait - Al Farawaniyah
  • May 2014 to September 2018

Being a supervisor my job description are supervising the people, implementing the standard operation, giving the customer satisfaction by double checking and asking feedback to the customer, be a role model to the team by giving them courage and spirit to work well, deliver the latest issue target of the day to the team, maintaining the stock by ordering and receiving, weekly and monthly inventory report, sending the daily report.

Hostess / Receptionist at BICE Ristorante ( Italian Fine Dining Restaurant )
  • Kuwait - Al Kuwait
  • November 2012 to April 2014

To greet the guest and feel them welcome atmosphere in the restaurant.
Giving information and promotion regarding the restaurant.
Taking telephone reservation and special arrangement in there bookings.
Check back all the guest table to assured that they met what they expect from the restaurant.

Telephone Operator/Order Taker at InterContinental Hotels Group
  • Kuwait - Al Farawaniyah
  • May 2011 to October 2012

Taking clearly the telephone ordered in room service.
Arrange properly the order to make sure everything is set accordingly.
Call back the guest to check the feed back and to ensure the satisfaction of the guest.
Managing the staff shift duty.
cashiering to ensure its properly close all the pending checks.

Waitress at Sakura Japanese Restaurant
  • Kuwait - Al Farawaniyah
  • September 2008 to September 2010

To greet the guest and to feel them welcome.
Taking the correct order.
Suggest and upsell the promotion of the restaurant to increase the revenue.
Let the guest feel at home in the restaurant and to be friendly.

Customer Service Representative at PureGold Price Club Incorporation
  • Philippines
  • January 2008 to August 2008

Telephone operator, transfer telephone call from there designated call.
customer service assisting, paging and giving information to the guest about the promotion and the facilities of the mall.

Supervisor at KopiRoti Incorporations ( Singaporian coffee shop )
  • Philippines
  • August 2005 to July 2007

Supervice the staff.
Managing the duty shift of the staff.
Making the tracking daily, weekly, monthly and yearly end inventory reports.
Visiting the table and making sure the satisfaction of the guest.
Giving the total reports of sales to the owner.

Store Marketing Assistant at Jollibee Foods Corporations
  • Philippines
  • August 2002 to February 2004

Assisting the customer.
Accepting party reservation and booking the kids party.
check and order the party amenities.
Apply and registered the company permit and promotion.
Hosting the kids party reservation.
Giving marketing idea and promotion in the company.
Promoting the bulk orders and party reservation in the school and in other companies.
cashier accepting payment and down payment in party reservation.

Store Marketing Assistant / Cashier at Jollibee Foods Corporation
  • Philippines
  • May 2001 to September 2001

cashier taking the order.
preparing the correct fast ordered by the customer.
Assisting the customer.
Accepting party reservation and booking the kids party.
check and order the party amenities.
Apply and registered the company permit and promotion.
Hosting the kids party reservation.
Giving marketing idea and promotion in the company.
Promoting the bulk orders and party reservation in the school and in other companies.
cashier accepting payment and down payment in party reservation

Education

Bachelor's degree, Hotel and Restaurant Management
  • at Our Lady of Fatima University
  • January 2003
High school or equivalent,
  • at Florentino Torres High School
  • January 2000
High school or equivalent,
  • at A. Bonifacio Elementary School
  • January 1996

Specialties & Skills

CASHIER
CUSTOMER SERVICE
MARKETING
RECEPTIONIST
TELEMARKETER
TELEPHONE

Languages

Arabic
Beginner
English
Intermediate
Japanese
Beginner
Tagalog
Expert