Acting IT Team Leader
Road & Transport Authority
Total years of experience :14 years, 6 Months
- Lead and manage a team of IT engineers to achieve project goals, objectives, and
timelines.
- Plan, organize, and prioritize team tasks and projects to ensure timely and quality
completion.
- Collaborate with other departments and stakeholders to develop and implement effective
IT strategies and solutions.
- Maintain IT infrastructure, systems, and applications, ensuring security, scalability, and
reliability.
- Develop and maintain documentation related to IT systems and processes.
- Monitor and evaluate team performance and provide coaching, feedback, and
development opportunities as needed.
- Manage budget and resources for IT projects and operations.
- Keep up-to-date with new technologies, trends, and best practices to ensure the team is
utilizing the latest tools and techniques.
Perform complex design, maintenance, enhancement, testing, implementation, and
support of Projects .
- On complex projects, act as the solution architect with responsibility for delivering the
Architectural recommendations and the high-level design
- Provide design guidance across a range of system and application technologies, ensuring
solutions are aligned with the enterprise architecture vision and meet with technical
standards
- Work with the Project Managers and Business Analysts to develop high level project
schedule resource plans for implementation projects
- Supervision & Mentoring. Manage vendor development resources as necessary
Ensure business continuity with full responsibility for 100% uptime, full data Backup, and
recovery and system redundancy.
- Managed full documentation of the existing IT systems, performed a root cause
analysis of network & system reliability issues
- Facilitated server builds and network configurations, including migration.
- Applying all IT policies, procedures and standards base on IOM international standards
- Administration and support of all infrastructure including Windows Server 2008R2, -
Server 2012R2, file/print servers, Microsoft Exchange 2010, Active Directory and DNS
services, SQL, IIS, firewalls and VPN.
- Update Systems and software License
- Managing and monitoring information security
- Trainer for new IT Software and Technology
Handle IT team to make best performance
- Manage leadership in the establishment of project scope, technical strategy, cost, budget
and staff support requirements with new IT initiatives.
- Prepare Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken
- Plan, assign and take the report from the IT team
- Defined, documented and published all IT policies, procedures and standards.
- Developed and implemented network security policies
- Facilitated server builds and network configurations, including migration to a virtual
environment
- Established annual objectives and training plans
- Administration and support of all infrastructure including Windows Server 2008R2,
file/print servers, Microsoft Exchange 2010, Active Directory and DNS services, WSUS,
firewalls, ESXI
- Responsible for smooth functioning and coordination of vendors for Guest Internet,
PMS(Opera), POS(Micros), Telephony systems, Door System (KabaSaflok) and other
software vendors.
- Support network monitoring systems to aid in application performance profiling
- Defined a strategic plans to address the system issues, End-Of-Life OS & hardware issues
including core LAN upgrade, SAN & server refresh, and a Hotelwide Wi-Fi refresh