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Khalil Raad, VoIP Product Engineer & Sales

Khalil Raad

VoIP Product Engineer & Sales·ScoNet Inc. | OBACKS Inc.

Lebanon

Bachelor's degree, Finance and Business Computing

Work experience

Total years of experience: 19 years, 7 months

VoIP Product Engineer & Sales

August 2015 - Present

ScoNet Inc. | OBACKS Inc.

Houston, Texas, United States

August 2015 - Present

Project manager of VoIP services, from sales and corporate client management, to product set up and maintenance. Key responsibilities:
· End-to-end sales management from lead identification, prospecting and pitching to sales fulfillment
· Corporate customer servicing and relationship management
· Configuration, testing, deployment and implementation of voice network technologies, namely VoIP
· System support including backup (UNIX), DNS, SIP Trunks, Bicom Systems, gloCOM and Virtual Environment
· Generation of regular business analysis and reports covering but not limited to trunk utility, optimization of Firewall and PBX Communication and Asterisk language

Company industry:
IT Services
Job role:
Engineering

IT Senior System Admin

November 2013 - August 2015

Pikasso

Beirut, Lebanon

November 2013 - August 2015

Responsible for the planning and implementation of IT business requirements as well as IT operations and support across the company’s branch network (i.e., Lebanon, Jordan, Algeria and Iraq). Key responsibilities:
· Development of IT strategy and departmental business requirements
· Deployment and configuration of main IT solutions such as back-up tools, anti-virus server and VoIP solution
· Provision of IT support across the network including issue resolution

Company industry:
Advertising
Job role:
Information Technology

Senior Agent

January 2012 - August 2013

Teleperformance

Beirut, Lebanon

January 2012 - August 2013

Responsible for the provision of IT support to the various businesses. Key responsibilities:
· Installation and troubleshooting of VoIP, DSL and wireless broadband services
· Management and resolution of high-importance IT issues

Company industry:
IT Services
Job role:
Information Technology

IT Senior System Admin

September 2006 - August 2013

Credit Libanais BANK

Beirut, Lebanon

September 2006 - August 2013

Responsible for the implementation of IT strategy, the administration of critical applications and the provision of IT support across the bank’s 65-branch network. Key responsibilities:
· Oversight of several solutions’ operations such as Moody’s KMV, CCH TeamMate, Omega Forex and Bloomberg
· Management of IT strategy and policy implementation in coordination with the bank’s departments
· Provision of IT support across the network

Company industry:
Banking
Job role:
Information Technology

Education

University La Sagesse

July 2011

July 2011

Bachelor's degree, Finance and Business Computing

Lebanon

GPA (point): 3 out of 5

GPA (point): 3 out of 5

Skills

System Maintenance
Expert
System Maintenance
Expert
Soft Computing
Expert
Soft Computing
Expert
Problem Analysis
Expert
Problem Analysis
Expert
Service Desk
Expert
Service Desk
Expert
Customer Satisfaction Analysis
Expert
Customer Satisfaction Analysis
Expert
PBX environment
Expert
PBX environment
Expert
MTCNA | MTCRE
Intermediate
MTCNA | MTCRE
Intermediate
Microsoft Office applications
Expert
Microsoft Office applications
Expert
System Maintenance
Expert
System Maintenance
Expert
Soft Computing
Expert
Soft Computing
Expert
Problem Analysis
Expert
Problem Analysis
Expert
Service Desk
Expert
Service Desk
Expert
Customer Satisfaction Analysis
Expert
Customer Satisfaction Analysis
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

Scout Du Liban

Routier

January 2004

Training and Certifications

Certifications
MTCNA | MTCRE
Jan 2016 - Jan 2019

Training
Technical diving (TDI Certified Diver #: 774720/1)
TDI
Jan 2016
Implementation of BDL application
Banque Du Liban
Jun 2008

Hobbies

  • Diving
    Technical diving (TDI Certified Diver #: 774720/1)