Senior Product Owner
Geidea
مجموع سنوات الخبرة :9 years, 11 أشهر
Execute the vision and roadmap of our products in an Agile setting, ensuring alignment with organizational goals.
Translate roadmap features into precise product requirements, prioritize sprints, and maintain backlogs to meet stakeholders needs.
Analyze change impact on integrated systems, ensuring seamless coordination with product owners and alignment with business needs.
Manage product development aspects and collaborating with cross-functional teams.
Lead E2E go-live and go-to-market processes to successfully roll out products.
Assessing value, developing cases, and prioritizing stories, epics and themes to maximize business impact that aligns with the product strategy
Contributing to the product vision, roadmap and managing the user story backlog
Creating the product/changes analysis documents, scope of work and user stories
Supporting technical teams during development and testing phases to ensure reliable technical solutions
Bridging the gap between business and technical teams by serving as the point of contact for new product changes
Structuring and formalizing the ecosystem for the Consumer Mobile Apps and Cards Operations.
Working closely with the internal stakeholders to achieve high standards of product efficacy and reliability
Collaborating with customer care teams to facilitate the end-to-end customer support lifecycle, communications and overall experience.
Aligning the products deliverables with the required expectations and operating processes.
Assisting in evaluating new services and technologies to enhance all cross functional responsibilities.
Empowered the client’s journey and helped with onboarding.
Drove company adoption and made sure the clients get the full products value.
Coordinated product design and development alignment with the client’s needs.
Facilitated resolving the client’s issues in a timely manner.
Analyzed customer data to improve customer experience.
Supervised external clients in the implementation of technical systems.
Established the client’s needs and developed the required business processes.
Executed the delivery and implementation plans.
Tested and troubleshooted final system configurations.
Onboarded end-users during and after the implementation process.
Performed pre-sales product demonstrations.
Headed all banking support and coordination activities.
Orchestrated operations support, collaboration with incident management and other teams to address issues on time.
Overhauled the business priorities and target dates for providing enhancements and problem resolutions.
Established impact analysis of functional changes that affect the clients.
Streamlined the banks configuration setup to align with the agreed requirements.
Provided the necessary facilities to monitor the banks environments and identify any failure.
Provided technical support for all Fawry banking products on both staging and production environments.
Worked to develop, perform and review technical support activities and handling of integration activities.
Delivered operations support coverage to address tickets/issues on time.
Mentored internal teams about the banking products and digital wallets solutions.
Facilitated the training and orientation of other staff and users.
Facilitated the banking e-wallets solutions.
Ensured the availability of all systems and services.
Coordinated the communications with local and international vendors.
Aligned the production issues management.
Performed UAT and reviews of Fawry applications according to the project’s specs.
Provided application and business analysis consulting services.
Developed functional specifications for clients and updated project management documentation.
Conducted project workshops and ongoing project management for assigned implementations, followed S/W projects implementation Methodologies.
Contributed to the ongoing development of S/W implementation methodologies and associated documentation.
Implemented software on-site and assisted clients with software bugs and help Desk support as required.
Determined requirements by working with customers.
Answered inquiries by clarifying desired information; researching, locating, and providing information.
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalating unresolved problems.
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
Kept equipment operational by following established procedures; reporting malfunctions.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Understanding the customer product journey. • Effective understanding and engagement with the customers as a product expert. • Supporting customers in achieving their desired outcome. • Utilizing customer’s feedback for possible improvements to the product or their experience. • Mastering the fundamental customer success principles and processes. • Building great long-term relationships with your customers.
Learning what customer success is and what it is not. Mastering the fundamental customer success principles and processes. Building great long-term relationships with your customers. Leveraging metrics to measure customer success and improve customer experience.
This course provides a general introduction to operations management. This course aims to familiarize you with the major operational problems and issues that confront managers, and provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.
8th of my intake, Excellent Grade with honours Graduation Project, Excellent Grade: Designed and implemented Computer Based Guidance System to help broadcasters achieve a high-level audio and visual broadcasting. Led the project team as the chief programmer while also programming the system using C# and building SQL databases to store the data.
