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Magd Ibrahim, Account Manager

Magd Ibrahim

Account Manager·Connect HR

Syria

Bachelor's degree, English Language

Work experience

Total years of experience: 7 years, 3 months

Account Manager

November 2025 - March 2026

Connect HR

Dubai, United Arab Emirates •Remote

November 2025 - March 2026

• Product Implementation & Onboarding: Leading end-to-end onboarding for new clients,
translating complex HR workflows into the predefined SaaS system architecture.
• System Consultation & Training: Conducting live demonstrations and training sessions for
HR teams to ensure they maximize the utility of the softwares features (Payroll, Attendance,
Performance).
• Technical Liaison & Support: Acting as the bridge between the client and the technical
team to troubleshoot system bugs or request custom configurations.
Company industry:
Human Resources Outsourcing

Relation Manager

January 2025 - January 2026

SellYourMotors

Dubai, United Arab Emirates •Remote

January 2025 - January 2026

• Intermediary Negotiation: Acting as the bridge between wholesale traders, the
dealerships internal sales team, and end-customers to ensure smooth transactions and fair
pricing.
• Inventory & Logistics Coordination: Managing the flow of vehicle stock, ensuring that
trader requirements are met and that delivery timelines are synchronized with company
availability.
• Market Relationship Building: Cultivating long-term loyalty with traders to secure the
companys reputation as a preferred partner in the regional automotive market.
Company industry:
Automotive Dealership & Distributor

4C Management

January 2023 - January 2026

4c

Dubai, United Arab Emirates •Remote

January 2023 - January 2026

Company industry:
Call Centers & Customer Care Outsourcing

Sales Supervisor

January 2024 - January 2025

Alba Homes Real Estate

Dubai, United Arab Emirates •Remote

January 2024 - January 2025

• Target Monitoring & KPI Management: Tracking team metrics (calls per day, conversion
rates, listing appointments) and reporting performance progress to senior management.
Company industry:
Real Estate

Operator

January 2023 - January 2024

Cure Medical Center

Abu Dhabi, United Arab Emirates •Remote

January 2023 - January 2024

• Patient Lifecycle Coordination: Managing end-to-end appointment scheduling across
multiple departments, ensuring optimal patient flow and clinic efficiency.
• Crisis & Priority Management: Triaging patient inquiries to identify urgent cases, ensuring
critical medical needs are addressed immediately while maintaining a calm professional
environment.
• Data Integrity & Privacy: Maintaining strict confidentiality and accuracy in patient records
and booking systems (HIS), ensuring compliance healthcare regulations.
Company industry:
Medical Hospital

Translator

January 2023 - December 2023

Taareb Agency

Damascus, Syria •Remote

January 2023 - December 2023

• High-Pressure News Translation: Translating breaking news stories from English to Arabic
in real-time, ensuring first-to-market speed without sacrificing linguistic accuracy.
• Complex Document Localization: Translating legal, technical, and corporate documents
while maintaining the original tone, intent, and legal validity.
• Academic & Essay Translation: Adapting long-form essays and articles, ensuring cultural
nuances and sophisticated vocabulary are preserved for Arabic-speaking audiences.
Company industry:
Translation & Document Processing

Call Center

January 2020 - January 2023

Yafour Hotel

Damascus, Syria •Remote

January 2020 - January 2023

• Bilingual Problem Resolution: Acted as the central hub for international guests,
resolving issues ranging from technical room requirements to logistical scheduling in both
English and Arabic.
• Service Lifecycle Management: Tracked and followed up on all orders and maintenance
requests to ensure 100% completion, maintaining the high standards expected by UN
personnel.
Company industry:
Hospitality & Accomodation

Translator

January 2019 - January 2020

Awan Media

Damascus, Syria •Remote

January 2019 - January 2020

• Script Adaptation (Transcreation): Translating English series scripts into Arabic while
maintaining the original emotional tone, humor, and character personality.
• Cultural Localization: Adapting Western idioms, jokes, and cultural references into
localized Arabic equivalents that resonate with Middle Eastern audiences.
Company industry:
Advertising

Education

Damascus University

September 2018

September 2018

Bachelor's degree, English Language

Syria

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
4C Management
4C Management: Certificate of Excellence
4C Management: Certificate of