Front office receptionist
Somewhere Hotel
Total years of experience :18 years, 9 Months
Meeting and greeting clients
Booking meetings
Arranging couriers
Keeping the reception area tidy
Answering and forwarding phone calls
Screening phone calls
sorting and distributing posts
checking in and checking out with several payment methods
handling any customer request or any kind of situation trying to reach the top peek for the customer satisfactions
Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
File room keys ( only for manual room key hotels)
Knows how to use front office equipment.
process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Welcome passengers as they arrive at the terminal counter
• Ask for passengers’ tickets and verify information by asking pertinent questions
• Compare information on tickets with passenger data
• Provide passengers with instructions on how to use self check systems
• Educate passengers about airport security protocols and luggage allowances
• Make sure that birder regulations on both visas and luggage are followed
• Issue boarding cards to patients after verifying their information completely
• Weigh passengers’ luggage to make sure it conforms to airline rules
• Assess passengers’ hand luggage to determine weight and size allowances
• Provide passengers with hand luggage tags and demonstrate ways to put them on
• Assist passengers who may have lost their luggage
• Confer with passengers looking for travelling solutions to gauge their interest
• Provide passengers with information regarding holiday destinations, fares and commuting times
• Look for seat availabilities on flights for passengers wanting to travel on immediate basis
• Make sure that any special instructions such as fragile luggage is handled with care and tagged appropriately
• Assist passengers with alternate flight inquiries and attempt to fit them in on subsequent flights
• Secure unsealed packages or unlocked bags in plastic wrap prior to sending them off to the aircraft
• Take requests for seat changes from passengers and make flight announcements on public address systems
• Check and verify all passenger documents at check in
• Guide customers about allowed luggage weight per seat
• Facilitate reservation and ticketing process
• Ensure that the passengers have a safe, secure and comfortable flight
• Supervise the luggage screening process
• Assist the passengers who require wheelchairs or are unaccompanied minors
all certificates are available upon requests