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Maged Elsherif, Training & Development Manager (T&DM)

Maged Elsherif

Training & Development Manager (T&DM)·Etoile for Pastries Manufacturing and Trading

Egypt

Master's degree, MBA In Human Resources

Work experience

Total years of experience: 33 years, 10 months

Training & Development Manager (T&DM)

July 2025 - Present

Etoile for Pastries Manufacturing and Trading

Cairo, Egypt

July 2025 - Present

Responsible for planning, developing, implementing, and administering development
and training programs for company employees. This role involves enhancing the
performance and skills of employees through various initiatives, including leadership
development, talent management, performance management, and organizational
change.

Key Responsibilities

Company industry:
Food & Beverage Production

Business development operation manager

January 2024 - Present

Maham business process management

Cairo, Egypt

January 2024 - Present

Responsible for overseeing the processes, strategies, and systems that support the business development team. This role focuses on streamlining and optimizing the operations that drive business growth, ensuring that business development initiatives are executed efficiently and effectively, bridges the gap between business development, sales, and operational functions, ensuring smooth execution of strategies, and training programs for company employees, through various initiatives, including leadership development, talent management, performance management, and organizational change.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

October 2022 - October 2023

Coppermelt Pastries

Cairo, Egypt

October 2022 - October 2023

• Setting yearly department plan for, products, people, finance, equipments
• Develop and cerate branches layout
• Conduct market studies compared to competitors and purchasing power &visibility
studies for a new opened branch.
• Deliver (H.Q.S.C) & values Promises
• Setting and following up financial system to control monthly P&L
• Setting and lunching home delivery system
• Setting and lunching sales department system (catering)
• Initiate in preparing restaurant management positions structure, as well as the
development plan for each position.
• Responsible for circular meeting with all the department personnel for determine the
targets & plans with personal follow up.
• Set yearly training plan for all job levels in the stores to develop technical skills and
motivate people initiatives through internal & external programs & ongoing support in
coordination with the training department.
• with stores managers aligned with the quality department.
• Participate in setting & developing operation Manual (operations guide and QRG) and
ensure that the store managers are applying the guides.
• Responsible for all the operational, planning, administrative & follow up activates for
assigned stores.
• Coordinate with all the concerning departments (Internal) regarding the operational
process (Maintenance, marketing, personnel …etc.).
• Follow up on the reports that should be presented for the other departments through all
the stores managers. Such as (Maintenance, HR, warehouse).
• Prepare analysis reports in coordination with the stores managers in terms of (Q.S.C &
customer complains - sales - costs) and remedy the shortfalls through corrective action
plans.
• Participates in setting yearly budget (sales & Cost) in coordination with the financial
department.
• Setting manpower plan for all the company stores.
• Prepare yearly marketing plan in coordination with the marketing department.
• Setting yearly career promotion plan in coordination with training & human recourse
departments for all positions for assigned stores according to the annual appraisal.

Company industry:
Retail & Wholesale

operation manager

October 2019 - June 2022

eyad pastries

Abha, Saudi Arabia

October 2019 - June 2022

managing over 13 branches over 100 employees about al daily operations sales, budget, quality and customer satisfaction

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operation Manager

October 2019 - May 2022

Eyad Pastries (KSA Southern Province)

Abha, Saudi Arabia

October 2019 - May 2022

Company industry:
Food & Beverage Production

مدير تشغيل

September 2018 - September 2019

اندمور لتقديم الوجبات

Khobar, Saudi Arabia

September 2018 - September 2019

اداره المطاعم مسئول عن المبيعات ، التسويق ، خدمه العملاء ، اداره التكاليف ، تدريب الموظفين ، وضع السياسات والأنظمة

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Operation Manager

September 2018 - August 2019

Shawarma and More (KSA Eastern Province)

Dammam, Saudi Arabia

September 2018 - August 2019

Company industry:
Food & Beverage Production

training managers

June 2014 - August 2018

Lapoire

Cairo, Egypt

June 2014 - August 2018

training plans, training calendar, development plan and appraisal management

Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Training Manager

January 2014 - January 2018

La Poire corporate

Cairo, Egypt

January 2014 - January 2018

Company industry:
FMCG

customer service manager

May 2008 - October 2013

Momen chain

Cairo, Egypt

May 2008 - October 2013

handle customer complaints, customer feedback, social media posts, telemarketing, loyalty programs, focus groups etc

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Manager

October 2008 - January 2013

سلسلة مطاعم مؤمن

Cairo, Egypt

October 2008 - January 2013

Company industry:
Food & Beverage Production

area manager

June 1994 - April 2008

Momen group

Cairo, Egypt

June 1994 - April 2008

managing over 18 stories, over 200 employees for all daily operations, quality control, services, cleaning and sales

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

District Manager

January 2003 - January 2008

سلسلة مطاعم مؤمن

Cairo, Egypt

January 2003 - January 2008

Company industry:
Food & Beverage Production

Restaurant manager

January 1997 - December 2002

Momen chain

Cairo, Egypt

January 1997 - December 2002

Company industry:
Food & Beverage Production

Asst. Restaurant manager

January 1994 - December 1996

سلسلة مطاعم مؤمن

Cairo, Egypt

January 1994 - December 1996

Company industry:
Catering, Food Service, & Restaurant

Supervisor

January 1993 - December 1993

سلسلة مطاعم مؤمن

Cairo, Egypt

January 1993 - December 1993

Company industry:
Catering, Food Service, & Restaurant

Cashier

January 1992 - December 1992

سلسلة مطاعم مؤمن

Cairo, Egypt

January 1992 - December 1992

Company industry:
Retail & Wholesale

Education

City University Of Cairo

January 2012

January 2012

Master's degree, MBA In Human Resources

Egypt

جامعه حلوان

May 1993

May 1993

Bachelor's degree, اداره أعمال

Egypt

GPA (percentage): 88%

GPA (percentage): 88%

أداره أعمال ومحاسبه

HELWAN University

January 1993

January 1993

Bachelor's degree, Commerce.

Egypt

السعدية الثانوية

June 1989

June 1989

High school or equivalent, genrral

Egypt

Skills

Customer Care
Expert
Customer Care
Expert
Operation
Expert
Operation
Expert
B2B Marketing
Expert
B2B Marketing
Expert
HRIS
Expert
HRIS
Expert
Management
Expert
Management
Expert
التفاوض وفن البيع
Expert
التفاوض وفن البيع
Expert
التواصل وأداره الفريق
Expert
التواصل وأداره الفريق
Expert
اداره الوقت وترتيب الأولويات
Expert
اداره الوقت وترتيب الأولويات
Expert
التدريب
Expert
التدريب
Expert
التخطيط والتنظيم
Expert
التخطيط والتنظيم
Expert
اداره الأزمات
Expert
اداره الأزمات
Expert
customer service
Expert
customer service
Expert
Training
Expert
Training
Expert
Marketing
Expert
Marketing
Expert
Restaurants
Expert
Restaurants
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Leadership
Expert
Leadership
Expert
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
COACHING
Intermediate
COACHING
Intermediate
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
JOB INTERVIEWS
Intermediate
JOB INTERVIEWS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Mini MBA
Jan 2012

Hobbies

  • الرياضه والقراءة
    حصلت علي mini MBA حصلت علي برامج تدريبية في مجال الأعمال حصلت علي افضل مدير مبيعات