Area Continuous Improvement Manager
A.P. Moller Maersk
Total years of experience :7 years, 6 Months
• Led several projects & change initiatives adopted locally and globally, including SAP TMS which saved 20% of the workforce and provided seamless visibility & data leading to additional improvements internally & to customers.
• Improved processes through data analysis and Gemba targeting internal efficiency and productivity as well as customer satisfaction.
• Monitored financial, commercial, and operational KPIs in a close coordination with the relevant stakeholders, as well as reported the status to management through regular reports, dashboards, and formal meetings.
• Led a 1 7-member team in East Med Area (10+ countries, 1M+ invoices/year)
• Led the SAP S4 HANA Project implementation for the East Med Area, in the span of 2 years, across all the project phases, which led to the unification of all the financial numbers under one source of truth uplifting the legacy systems, creating standardization, and eliminating manual workload by 100% through APIs and integrations.
• Led several governance projects including the Global Authority Matrix Approval Workflow tool project which ensured 100% compliance on authorized approvers and limits as well as full visibility for future insights.
• Reduced invoice disputes by 15% through root cause analysis and process adjustments.
• Led a team of 15 members, including leaders, focusing on collections & credit management.
• Managed consequences, refunds, and dunning processes.
• Evaluated and approved credit deals based on authority limits.
• Led the dispute resolution migration project from the global service center to the local business unit, which has reduced the resolution timelines by 95% with less resources and higher resolution quality.
• Led several improvements projects focused on sales in Sales Force.
• Provided regular weekly insights and analysis to the management on the sales performance including opportunities and gaps with a strategic focus on the reefer business.
• Owned the sales activities for the SME customers starting with lead generation until quotation and loading.
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