Servce desk Analyst
Panda Retail Company - Saudi Arabia
Total years of experience :13 years, 4 Months
-Follow up with users to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
2-Manage tape backup systems and daily, weekly and monthly tape rotations.
3-React to high priority requests and support and interface with VIP/executive level personnel.
4-Configure new user equipment and accounts.
5-Provide off hours support on a rotation schedule for the company’s retail locations and Distribution Center.
6-Provide IT Help Desk / Level 1 / Level 2 support to all local and remote CM offices via phone or email.
7-Provide troubleshooting expertise in PC’s, laptops, printers, Blackberry, and their associated software.
8-Analyse, investigate and resolve high level support issues from customers via incoming telephone calls, emails and support cases logged over the web.
9-Maintain an up-to-date knowledge of the SIMS software range (in particular, SIMS .net and Partnership Exchange).
10-Develop and maintain an up-to-date knowledge of issues related to the implementation of SIMS software in schools, through internal training and external customer site visits, in order to achieve a consistently high standard of customer support.
1.Installing and configuring computer hardware, software, systems, networks, printers and scanners
2.planning and undertaking scheduled maintenance upgrades
3.talking to clients and computer users to determine the nature of problems
responding to breakdowns
4.investigating, diagnosing and solving computer software and hardware faults
repairing equipment and replacing parts
supervising junior engineering and technical staff
agreeing timescales
5.obtaining replacement or specialist components, fixtures or fittings
checking computer equipment for electrical safety
6.maintaining records of software licences
managing stocks of equipment, consumables and other supplies.
1-make the media plans and take care of all technology offers...
²-find sloutions for all technical probleams
³— train the members of organization on computer
4- communicate with other organizations
5- instuall new applicationš
6- maintainance of coputers and HW
1-Identifying potential customers.
2-Understanding customer needs.
3-Providing technical expertise.
4-Developing sales strategies.
5-Meeting sales targets.
6-Building relationships with clients.
7-Keeping up-to-date with technology.
8-Providing post-sales support.
1- teach the computer coponents...
2- training the employee on usage of microsoft apps.
3 teach the programming language sush as Php
4- finding new educational computer programs
5- devlop the accounting program.
6- help to insert new technics for teaching by computers and new modern technologies
1-Earning a degree. 2-Building a network. 3-Gaining knowledge and skills. 4-Conducting research. 5-Developing critical thinking and problem-solving skills. 6-Developing leadership and teamwork skills. 7-Engaging in extracurricular activities. 8-Enhancing personal growth.
Completed high school and got a degree in scientific specialization
