Trainer
Amman Chamber commerce
Total years of experience :11 years, 3 Months
Consultancy (Trainer) through Amman Chamber of Commerce and Development and Employment fund (01.08 - 24.09 in Amman & from 01 - 20.10.2016 in Wadi Musa (Petra)
Conducting training on tourism principles for 150 participants, as part of the program for enrolling young people in the tourism industry, the training was for 45 hours for each group of 25 participants.
Sessions were held for the same training for 100 participants in Amman and 50 in Wadi Musa.
Principals of Training:
- Customer services
- Skills in inter - personal communication, includes the ability to work with the stakeholders & local partners
- Importance of quick answers & responsibilities related to the client
- Ability to be Flexible, creative, advisor & excellent listening
- Good Knowledge of our culture & touristic sites
- Understanding the selling product
- Dealing with Emergency cases
- All Finance related issues with clients & service providers
- Capacity Building for trainers to work in travel agencies
(organizing tours, Hotels & vehicles Bookings, airport services, Events, handling all the communication, as well as the accounting tasks concerning the services offered for the customer) for the French Market and other EU countries
(organizing tours, Hotels & vehicles Bookings, airport services, Events, handling all the communication, as well as the accounting tasks concerning the services offered for the customer) for the French Market and other EU countries
I was working as french teacher
French & English languages