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Maha Adel, Customer Success Manager

Maha Adel

Customer Success Manager·Avetti.com Corporation

Jordan

Bachelor's degree, French Language and Literature

Work experience

Total years of experience: 12 years, 8 months

Customer Success Manager

November 2017 - Present

Avetti.com Corporation

Amman, Jordan

November 2017 - Present

Company industry:
Other Business Support Services
Job role:
Support Services

Immigration Case Manager

December 2015 - October 2016

Quebec Investment Consultation and Management Services LLC

Amman, Jordan

December 2015 - October 2016

• File visa applications on behalf of eligible immigrants and check case processing requirements;
• Translate various documents/web content as necessary;
• Research relevant sources to gather supporting information;
• Supervise and train support staff and assign tasks;
• Perform day-to-day administrative tasks including general clerical tasks;
• Work through custom made Content management system;
• Work with developers to assess any technical challenges in displaying the content;
• Work with content writers to create new content;
• Use SEO techniques to improve website visibility, in addition to managing company’s social media content.

Company industry:
Other Business Support Services
Job role:
Administration

French Freelance Translator

October 2013 - January 2014

IFPO

Amman, Jordan

October 2013 - January 2014

Translate project based soft documents (Excel) from Arabic to French.

Company industry:
Other Business Support Services
Job role:
Translation

English Teacher

September 2010 - June 2012

Brighter Horizons Academy

Amman, Jordan

September 2010 - June 2012

Specific Duties

• Home room teacher for 1st grade;
• Teach American curriculum for 1st and 2nd grades;
• Teach French once a week for interested students;
• Perform all related duties assigned and participate in all social activities in school.


General responsibilities

• Teach assigned subjects to first and second grade students according to curriculum plan;
• Coordinate with other first and second grade teachers to maintain consistency in curriculum;
• Develop lesson plans and instructional ideas according to school standards;
• Motivate students to participate in various educational activities;
• Interact with parents to inform about their children’s academic progress;
• Create positive, structured, learning and safe environment for students;
• Develop and maintain student behavioral and discipline policies;
• Coordinate with other staffs to evaluate and enhance curricular programs for student academic excellence;
• Use different assessment methods to evaluate student progress, their academic strengths and weaknesses;
• Maintain accurate attendance and grade records for each student;
• Assist in planning and implementing school programs and other activities;
• Develop positive parent teacher relationship and promote parent teacher partnerships;
• Monitor student activities in school premise and ensure safety of every student in the classroom and school grounds;
• Attend educational training and workshops for professional growth.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Tele-Collection Assistant

November 2008 - October 2009

Abu Ghazaleh Intellectuel Property

Amman, Jordan

November 2008 - October 2009

• Communicate with English and French speaking clients in the international regions that my area of responsibility is concerned with (France, Belgium, Countries of North Africa, Malaysia, Iran, and more);
• Answer clients’ questions and keep them updated with their financial status;
• Notify clients of delinquent accounts by mail and telephone to solicit payment;
• Follow up frequently for payment commitments;
• Maintain good customer relations.

Company industry:
Other Business Support Services
Job role:
Other

Education

University of Jordan

January 2008

January 2008

Bachelor's degree, French Language and Literature

Jordan

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Intensive French Language Course in France 2007 (CIEF) Centre International d’Études Françaises, Dijon-France A course in French Language (Level 4 out of 5)
View attachment

Skills

International Communication
Expert
International Communication
Expert
IELTS
Expert
IELTS
Expert
Social Studies
Expert
Social Studies
Expert
TOEIC
Expert
TOEIC
Expert
Testing
Expert
Testing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Email writing skills
Expert
Email writing skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Internet
Expert
Internet
Expert
SEO - Social Media
Expert
SEO - Social Media
Expert
International Communication
Expert
International Communication
Expert
IELTS
Expert
IELTS
Expert
Social Studies
Expert
Social Studies
Expert
TOEIC
Expert
TOEIC
Expert
Testing
Expert
Testing
Expert

Languages

English
Expert
French
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Preliminary English Test (PET)
Jul 2009
IELTS
Mar 2011 - Mar 2013
Test d’Evaluation FranÇais (TEF)
Feb 2011 - Feb 2013
First Certificate in English (FCE)
Jan 2010
Test Of English for International Communication (TOEIC)
Nov 2009

Training
Revision Techniques workshop /ELTeCS
British Council
Apr 2011
Human Resource Management
Sight & Sound
Jan 2010
Listening Beyond the Coursebook workshop/ELTeCS
British Council
Feb 2011