Loan Operations Officer / Corporate
Gulf International Bank
Total years of experience :18 years, 0 Months
Process transactions, reconciliations and inquiries related to wholesale loan operations.
Ensure all required documents have been provided and check compliance with Bank and Central Bank regulations, track discrepancies and follow-up with the respective departments.
Monitor, review, and revise company enrolments / limits as per risk management guidelines.
Verify that approved credit portfolio is as per the established policy & procedural guidelines.
Perform the reconciliation of financial bookings to identify and resolve accounts differences.
Process instructions from business regarding settlements or other requests.
Prepare/generate statistical and management reports.
Communicate internal (Treasury -Wholesale - Payments, etc . ) /external ( Clients - Agent banks )
Ensure all loan operations policies and bank guidelines are complied with, conform to risk policies and procedures, Basel framework and AML policies to ensure regulatory compliance .
Builds strong relationships with local employers to generate future vacancies.
Generates a target number of vacancies per month through cold calling, mail shot and face-to-face meetings with existing and new employers
Contributes to team targets for job outcomes in terms of job starts and sustainability
Identifies, agree and organize pre-job training needs of clients with employers where appropriate
Ensures all job interactions are recorded on a management information system on a daily basis
Maintains quality records on management information system for use by the job advisors and fellow employer advisors
Publicises all vacancies to job advisors within 24 hours
Works alongside job advisors to ensure they are aware of employer-led vacancies and to clearly communicate employers’ recruitment needs and interview processes
Engages with employer-focused partner organisations such as Chambers of Commerce and Business Forums and other key stakeholders to develop and strengthen employer contacts and engage their commitment to use our services.
Identifying primary thrust areas based on market surveys and analysis. Designing and implementing strategic marketing and business development measures to optimize sales, volume distribution and customer service.
Providing complete information regarding the bank’s activities, products and services to new clients in adherence to bank policies and procedures.
Delivering exceptional customer service and proactively developing customer relations through soliciting feedback and addressing/ resolving customer complaints.
Assisting customers in opening bank accounts, providing accurate information pertaining bank’s facilities and services, attending to customers and proffering excellent customer service, thus developing a large customer base
Increasing operational efficiency by streamlining documentation process and tracking all account opening/loan requirements and account processing procedures.
Monitoring customers’ outstanding balances, identifying delinquent unsecured accounts and accordingly executed debt collection practices to minimize loss to the bank.
Evaluating customer feedback to suggest modifications and incorporating the same in business strategy, thus effecting high levels of customer satisfaction and achievement of bank objectives.
Keeping abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.
Projected sales targets, prepared action plans, formulated initiatives for achieving the targets and providing regular updates to the upper management.
Concomitant in marketing loans for Saudi Hollandi Bank and enhanced profitability across various departments in the organization.
Developed strong relationships with potential and existing clients, made customized presentations on company products, attended to client queries/ grievances to provide best possible level of service.
Gained a clear understanding of customers' businesses and requirements, provided customers with quotations. Used customer, market and product knowledge to contribute to marketing/sales action plans
Provided professional sales support to existing and potential customers in a timely/efficient manner to attain the highest level of customer confidence resulting in increased revenues/profits.
Conducted market research, competitor analysis to conceptualize counter strategies and prepared research-based reports and sales forecasts for senior management.
Managed sales and marketing activities, devised marketing plans and formulated initiatives to achieve established targets. Provided sales support to increase sales volume.
Designed and implemented strategic plans for marketing banking products including loans/ credit cards, formulated strategic marketing objectives and creative ideas to maximize output.
Categorized customers consolidated existing clients and ensured higher sales and superior customer service standards.
Ensured top line sales goals and bottom line profit goals are met, by recognizing profitability and revenue impact of all business opportunities.
Conducted periodic sales review and drafted sales analysis report to keep the upper management abreast of all sales initiatives of the department.
Kept abreast with market trends to formulate long/short term sales strategies for enhancing organizational revenues.
