Social Media Strategist & Content Creator
Razan El Moghrabi
Total years of experience :11 years, 6 Months
• Designing social media strategies to achieve marketing targets
• Managing, creating and publishing original, high quality content on social platforms
• Ensuring all that all social media accounts have up-to-date content
• Communicate with industry professionals via social media to create a strong network
• Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)
• Creating & distributing press releases
• Managing the clients’ social media accounts
• Creating & curating high quality posts on social accounts
• Creating & managing targeted campaigns.
• Monitoring, listening and responding to users in a “Social” way while cultivating leads and sales.
• Assist customers throughout their shopping experience
• Managing daily showroom operations
• Inventory control
• Checking status of any unsolved customer service issue
• Assist sales team with weekly account analysis
• Working directly with clients to produce the finished projects.
• Working with design team to manage workload and deadlines and maintained project schedule and budgets.
• Design projects partnered in collaboration with various local property managers, and contractors.
• Maintained valuable relationships with my clients by developing strong bonds and exceeding expectations which advanced to referrals and repeat business.
• Using several architectural software; AutoCAD (2D - 3D), photoshop, 3Dmax & SketchUp.
• Following changes in industry trends and changing styles.
• Built positive rapport with customers.
• Providing a high level of customer service to assigned clients/ Advising customers when they are making purchase decisions.
• Resolving customer complaints and disputes.
• Providing customers with technical product information.
• Assisting walk-in customers find what they are looking for.
• Assisting in the furniture design process/ Coming up with new furniture designs
It took me 3 and a half years to earn my degree in interior architecture and design at the Academie Libanaise Des Beaux Arts which offered me a lot. Theoretical and on site education helped my sculpt my knowledge and model it the best way ever. From a full knowledge of colors and shapes to materials and products, i tried it all. I also built a knowledge in architectural software and programs which are considered the core in our domain nowadays.