maha kassab, Admissions Support Officer

maha kassab

Admissions Support Officer

University of Calgary in Qatar

Location
Qatar - Doha
Education
Bachelor's degree, Educational Visual Arts
Experience
30 years, 6 Months

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Work Experience

Total years of experience :30 years, 6 Months

Admissions Support Officer at University of Calgary in Qatar
  • Qatar - Doha
  • August 2016 to May 2020

Supporting prospective students and parents throughout admissions process.
Analyse files and resolve discrepancies in a timely manner.
Arrange whatever is necessary to set up the “open houses” day for prospective students.
Greeting, coordinating, contacting and providing general admissions advised prospective students.
Documented all interviews and updated system databases.
Responding to student questions regarding academic requirements and programs.
Provide one-on-one application assistance for prospective students.
Entering all applications into PeopleSoft

Student Services Administrative Support at University of Calgary in Qatar
  • Qatar - Doha
  • November 2011 to July 2016

Administrative support to the Student Services and Enrollment team, including the maintenance of the student records and files, updating student information within various systems receipt of incoming applications and documents of admission. Assist with the preparation of all correspondence and information material.
Maintaining a centralized and consistent approach to records management and indexing system of all student records; hard copy and electronic.
Distributing attendance reports, transcript to sponsors.
Updating student communication records and lists.
Arrange whatever is required to issue the student ID cards.
Updating the PeopleSoft Student System as directed by Student Services personnel
Coordinating and updating of the HSPNet system
Coordinating and administering the Universal Ratings of Instruction survey of students (USRI) each semester.
Assist with the creation of correspondence and information material for students and applicants.
Providing assistance to other areas as time permits and as required.

HR Assistant (temporary) at University of Calgary in Qatar
  • Afghanistan
  • May 2011 to October 2011

Preparing and coordinating documentation and scheduling required to support the support staff recruitment and selection processes from initial preparation of documentation to offer employment.
Tracking process steps to ensure it proceeds in a timely manner and appropriate paperwork is completed efficiently and accurately.
Working with main campus HR staff
Ensuring completeness of competition files
Provide employee category information for new local Hire employees to the finance department.
Maintaining staff directory on Web using SharePoint and updating staff mailing lists
Developing and maintaining extensive database used to assist information tracking of support staff positions
Drafting and typing all staff requisition for Arabic letter

Administrative Assistant-Faculty Support and Reception at University of Calgary in Qatar
  • Qatar - Doha
  • August 2010 to December 2010

Responding to student, visitor, faculty and staff
Performing reception duties for the faculty including answering telephones and responding to routine requests/correspondence.
Providing back-up to main reception as needed
Providing secretarial support to professors and instructors within the faculty including answering general correspondence and preparing course materials. This includes typing, editing and formatting documents such as course outlines, examination, reports manuscripts.
maintaining bulletin boards within the faculty, ensuring all pertinent information is posted and current
Other general office duties, filling, photocopying, arranging courier services, room booking

Admin Assistant to Assistant Director for Academic Affairs at Academic Bridge Program, Education City
  • Qatar - Doha
  • April 2007 to April 2009

Communicating effectively with multiple departments to plan meetings and prepare welcome packages for new students. Establishing strong relationships to gain support and effectively achieve results.
Coordinate the Assistant Director’s calendar by scheduling meetings and appointments
Entrusting to manage office in the supervisor’s absence. Proving timely, courteous and knowledgeable response to information requests; screened and transferred calls; and preparing official school correspondence.
Developing innovative PowerPoint presentations used by the Assistant Director meetings, presentations.
Contributes to the effective team management of all relevant problems, issues and opportunities.
Speaking to students regarding issues, at the discretion of their supervisors

Chief Personal Assistants to the Director Marketing at Qatar Petroleum
  • Qatar - Doha
  • April 1998 to December 2006

A Chief Personal Assistants for three departments and one Director of Marketing with over 60 staff. Directed all Administrative and project support efforts. Prepared bi-weekly time expenses and travel reports. Managing invoices, billing processes. Developing presentations and scheduling all executive level meetings and business trips.
Allocating work to subordinate clerks to maintain even workflow; proofreading and returning to initiator for approval.
Drafts replies to correspondence, emails, review typed/drafted copy to ensure the accurate content and appropriate tone in correspondence.
Supervising the activities of assigned personnel in the administration unit. Carries out supervisory duties at the level established for the position by management.
Participate at the required level in the training and development of the department’s Qatari employees.
Maintains schedule of all meeting involving Marketing Directorate staff both in Qatar and outside.
Coordinate the Assistant Director’s calendar by scheduling meetings and appointments.
Arrange hotels and entry visas for visitors, liaison with passages and immigration section to obtain travel documents; obtaining business trips for Director and for our Oil & Gas customers as required.
Supervise the maintenance of a general filing system for the group’s activities.
Carries out other similar or related duties such as advising of office equipment requirement for annual budge; maintaining supplies of stationery and office supplies.
Advising on personnel policies relevant to particular situations through proper liaison with concerned parties in HR department.
Supervise all Qatari Developer staff correspondence, training schedules and reports.
Played key role in preparing and management with training, HR, Procurement as a focal point of our directorate.
Co-ordinates with other secretaries and processing of general corresponding.
Co-ordinates strategic planning schedule meeting dispatches all mail, Email and all issued by the departments.

Sr. Clerk (bilingual secretary)Safety & Fire Department at Qatar Petroleum
  • Qatar - Doha
  • June 1993 to April 1998

Providing administrative support for three Head of Sections in Oil & Gas organization. Complied and analyzed data from monthly reports for prepare directors’ presentations to executive management. Developing internal correspondence that facilitated effective communication and transfer of information between three head of section offices.
Prepare and distribute quarterly training reports by spearheading implementation of electronic reporting procedures.
Handling administrative functions for the training instructions of the Safety & Fire department staff.
Initiated multiple overseas joint ventures and served as liaison for foreign company on business with Safety training section at Qatar Petroleum
Supervising the activities of assigned personnel in the administration unit.
Dispatch all correspondence of training materials, mail and Email.
Serving instructions for all training materials requirements like presentations, films, books and slides.
Recording all training names, data information and issuing all training ID cards.

Bilingual Secretary to Executive Management Office at Qatar General Petroleum Corporation (QGPC)
  • Qatar - Doha
  • October 1991 to May 1993

Direct the outgoing correspondence for Executive management office.
Handle all filing system, copying and dispatch correspondence.
Translates correspondence from Arabic to English and English to Arabic.
Answering and monitoring all incoming calls for Executive management office.

Senior Clear at Petroleum Engineering Department at Qatar General Petroleum Corporation (QGPC)
  • Qatar - Doha
  • January 1991 to September 1991

Preparing Expenses reports and Annual reports.
Complies and analyzed data from monthly reports to prepare all presentations to Executive Management.
Develop all internal correspondence for facilitated effective communication and transfer of information between five regional offices.
Handling administrative functions for the Petroleum Engineering Department.
Monitoring materials requisitions for all staff requirements.

Bilingual Secretary at Ove Arup & Partners Co. UK Consultant Co. In Qatar
  • Qatar - Doha
  • March 1987 to January 1990

Handling multifaceted clerical tasks: filing, reviewing all mails, copying and dispatching all outgoing correspondences
Preparing all contract documentation and arranging all typing, scheduling meetings and maintain the companies general filing system.

Education

Bachelor's degree, Educational Visual Arts
  • at Qatar University
  • June 1986

Specialties & Skills

General Administration
Administration
Bilingual
Marketing
Petroleum
PeopleSoft Synergize Web Exploer
Office Management Database
communication and documentation
MS Word MS Excel MS PowerPoint MS Outlook Windows MS Publisher

Languages

English
Expert
Arabic
Expert

Training and Certifications

The Secretarial Skills Course (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
October 1992
The Computer Word Course (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
June 1994
The Computer Windows Course (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
July 1994
The Good Office Practices Course (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
November 1994
Computer 102 (dBASE & Harvard Graphics) (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
December 1994
Floor Marshal Training (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
March 1995
Environmental Awareness Training (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
May 1996
First Aid & CPR (Training)
Training Institute:
Corporate Training - Qatar Petroleum
Date Attended:
May 1999
Effective Office Management & Administration Skills (Training)
Training Institute:
Corporate Training - QP
Date Attended:
April 2004
Administrative Assistant Skills: Excelling as an Administrative Assistant (Training)
Training Institute:
ICTQatar
Date Attended:
June 2008
Administrative Assistant Skills: Excelling as an Administrative Assistant (Training)
Training Institute:
ICTQatar
Date Attended:
June 2008
Creating and Analyzing a Budget (Training)
Training Institute:
ICTQatar
Date Attended:
May 2009
Business Writing : The Fundamentals (Training)
Training Institute:
ICTQatar
Date Attended:
June 2009
Business Writing : The Fundamentals (Training)
Training Institute:
ICTQatar
Date Attended:
June 2009
Self & Time Management (Training)
Training Institute:
Spearhead Training
Date Attended:
November 2010
Understanding Emotional Intelligence (Training)
Training Institute:
Spearhead Training
Date Attended:
April 2011
Planning & Organizing Skills (Training)
Training Institute:
Spearhead Training
Date Attended:
March 2014
MS Word,Excel,Powerpoint (Advanced) Training (Training)
Training Institute:
APTECH
Date Attended:
April 2015
Creative Problem Solving and Decision Making (Training)
Training Institute:
University of Calgary in Qatar
Date Attended:
October 2019
Stress and Time Management (Training)
Training Institute:
University of Calgary in Qatar
Date Attended:
January 2020

Hobbies

  • Traveling, listening to music and practicing handicrafts
    Participated in the Community Classes at the Virginia Commonwealth University in Qatar (VCUQ) 2008 & 2009 I give the "Traditional Palestinian Embroidery"