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Maha Maamoun, Senior Protection Assistant

Maha Maamoun

Senior Protection Assistant·UNHCR

Egypt

Master's degree, International Law

Work experience

Total years of experience: 20 years, 8 months

Senior Protection Assistant

April 2022 - Present

UNHCR

Cairo, Egypt

April 2022 - Present

Drafting RSD Assessments and compiling and analyzing information related to the RSD activities of the Operation, and in drafting related correspondence and reports.
Responsible for supporting all activities related to the processing of refugee claims in the Operation.
Conducting RSD interviews, regular RSD, simplified RSD, merged registration/ RSD interviews and Appeal cases review.
Support the Refugee Status Determination Unit.
Monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides
Functional protection support to information management and programme staff.
Provide quality, timely and effective protection support to persons of concern and identifies opportunities to mainstream protection methodologies and safeguards in operational responses.
Provide counseling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims.
Liaises closely with Registration, Community Services, Resettlement, and other Protection staff.
Conducting COI and other research related to RSD and maintaining the Operation's local repository of relevant information, guidelines and standards.
Provide interpretation and/or translation services in cases for which s/he has the required language
Company industry:
International Humanitarian Organization
Job role:
Legal

Senior RSD Assistant

November 2018 - November 2020

UNHCR Egypt

Cairo, Egypt

I found this job using Bayt.com

November 2018 - November 2020

◦ Drafting RSD Assessments and compiling and analyzing information related to the RSD activities of the Operation, and in drafting related correspondence and reports.
◦ Responsible for supporting all activities related to the processing of refugee claims in the Operation.
◦ Conducting RSD interviews, regular RSD, simplified RSD, merged registration/ RSD interviews and Appeal cases review.
◦ Support the Refugee Status Determination Unit.
◦ Monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides
◦ Functional protection support to information management and programme staff.
◦ Provide quality, timely and effective protection support to persons of concern and identifies opportunities to mainstream protection methodologies and safeguards in operational responses.
◦ Provide counseling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims.
◦ Liaises closely with Registration, Community Services, Resettlement, and other Protection staff.
◦ Conducting COI and other research related to RSD and maintaining the Operation's local repository of relevant information, guidelines and standards.
◦ Provide interpretation and/or translation services in cases for which s/he has the required language competencies.
Company industry:
Non-profit Organization
Job role:
Legal

Protection Assistant

April 2016 - November 2018

UNHCR Egypt

Alexandria, Egypt

I found this job using Bayt.com

April 2016 - November 2018

Provide counselling and respond to queries from asylum seekers and refugees. Prepare recommendations with regards to legal and social obstacles faced by persons of concern. Refer individual cases to other functional units in the Operation and/or external partners for appropriate follow-up. Monitor and visit detention facilities to verify UNHCR persons of concern conditions in detention. Assist with the SGBV focal point in identification SGBV cases, and start the closure exercise for old cases. Support in child protection counseling and BIA assessments. Assist in gate filtration and identification for the needs of vulnerable refugees and asylum seekers. Assist in the mobile registration mission in identifying. Support community outreach meetings, participatory assessments and other mechanisms for consultations with persons of concerns. Vulnerable protection cases.
- Participating in community outreach meeting and protection missions within Alexandria office AOR. And drafting related reports.
- Assist in the mobile registration mission in identifying vulnerable protection cases.
- Support community outreach meetings, participatory assessments and other mechanisms for consultations with persons of concerns.
- Drafting protection assessments, note for the files, IRFs’, BIAs' and referrals to partners.
- Deliver Notification of negative RSD decisions.
- Provide regular analytical and statistical reports of activities carried out.
Company industry:
Non-profit Organization
Job role:
Legal

Account Manager

February 2016 - April 2016

Progressive Media

Cairo, Egypt

February 2016 - April 2016

Developing advertising and creative strategies as well as BTL Production .     
Company industry:
Advertising
Job role:
Marketing and PR

Account Manager

August 2015 - December 2015

Ad Work

Cairo, Egypt

August 2015 - December 2015

Handling major accounts including El Forn Bakery, Tobacco Brands & New Business.
Developing advertising and creative strategies as well as BTL Production .    
Company industry:
Advertising
Job role:
Customer Service and Call Center

Community Outreach/Operations Manager

January 2014 - August 2015

Motoon LLC / Mushtarak community space

Cairo, Egypt

January 2014 - August 2015

Community Outreach.
Handling Social Media accounts.
Preparing print materials and following up with designers.
Logistics and coordination of activities /events.
Preparing activities/events calendar.
Organizing and preparing legal and administration documents.
Liaising with governmental institutes.
Filing and maintaining company documents.
Coordinating with company legal accountant and lawyers.
Drafting and translating company contracts with clients/ employees...etc.
Preparing financial reports.
Writing points of meetings.
Administration and financial tasks within the company.
Company industry:
Non-profit Organization
Job role:
Community Services

Program Coordinator

August 2011 - July 2013

Hisham Mubarak Law Firm

Cairo, Egypt

August 2011 - July 2013

Coordinating between activists and human rights defenders (lawyers).
Arranging meeting and trainings.
Preparing reports about the program.
Participating in work groups and initiatives (No Military Trails for Civilians, Front to Defend Egypt Protesters, let's Write our Constitution, Arms Trade Treaty campaign)
Company industry:
Law Firm
Job role:
Management

Account Manager / Senior Account Executive

March 2010 - May 2011

Memac Ogilvy & Mather

Cairo, Egypt

March 2010 - May 2011

Handling major accounts including EgyBev, Kraft Foods, Arab Bank, IBM, Novartis, Smart Village &New Business.
Developing advertising and creative strategies as well as media strategies.
Responsible for ensuring work is produced on time and within budget.
Understanding of the client’s business and the major factor/s trends shaping their market(s).
Handling all administrative and financial documents between clients & agency.
Writing creative briefs.
Preparing presentations and delivering them to clients.
Coordinating with and briefing media and research agencies.
Company industry:
Advertising
Job role:
Customer Service and Call Center

Senior Account Executive

May 2008 - March 2010

TBWA\EGYPT

Cairo, Egypt

May 2008 - March 2010

Co-ordinate and distribute all administrative documentation, e.g. status reports, trade press articles, competitor activity etc.
Develop understanding of and participation in, drafting of creative briefs, schedules briefs and other relevant information.
Ensure that relevant case studies and laminated samples are acquired and kept for both team, new business presentations and web site information
Ensure clear understanding of the client’s operational requirements and to deliver to agreed plans
Company industry:
Advertising
Job role:
Customer Service and Call Center

Client Relationship Manager

February 2007 - January 2008

ISI Emerging Markets

Cairo, Egypt

February 2007 - January 2008

Training customers on ISI products.
Technical and administrative support to customers.
Performing regular training sessions to customers.
Renewing customer contracts.
Assisting Sales Executives
Internal re-training for sales executive.
Communicating customer feedback to production team.
Singing barter deals with media and conference organizers.
Representing the company in various events
Planning conferences
Preparing and sending marketing material
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Retail Relationship Consultant

December 2005 - January 2007

Loyalty.Inc Motorola Authorized Agent

Egypt

December 2005 - January 2007

Traveling throughout assigned territory to call/visit on retailers in their outlets or shops
Calling prospect clients to qualify leads and explain the offered services and products.
Informing clients and prospects of upcoming and existing promotions and products
Conducting informal training on current, new and upgraded products
Constant database updating
Competitor analysis.
Follow up to assure satisfaction, respond to queries, solve or refer problems
Preparing reports on outlets’ sales activities and feedback
Preparing daily reports on visits
Company industry:
Business Consultancy Services
Job role:
Marketing and PR

Assistant Marketing Manager

July 2003 - December 2005

Al-Hassan Real-Estate Company

Egypt

July 2003 - December 2005

Dealing with above and below the line advertisements
Performing marketing research and sales surveys.
Networking with and selecting potential customers
Company industry:
Real Estate
Job role:
Marketing and PR

Education

Liverpool John Moores University

September 2024

September 2024

Master's degree, International Law

Great Britain (UK)

GPA (percentage): 65%

GPA (percentage): 65%

LLM international Laws

Alexandria University

August 2021

August 2021

Diploma, Criminal Law

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Criminal Science Law Diploma

Cairo University

June 2017

June 2017

Bachelor's degree, Law

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

LLB

Modern Academy In Maadi

September 2005

September 2005

Bachelor's degree, Computer Science

Egypt

GPA (percentage): 59.2%

GPA (percentage): 59.2%

Major: Computer Science Minor: Business Administration Degree: Fair and 5th academy year Graduation project : Windows desktop application programmer Nile Mall Maadi Preparation and negotiation for user requirements. Design and control data flow in the system Set and maintain automated accounting and customer support system using VC sharp .NET, ADO .NET, Crystal Reports. Creating a guided Virtual Tour using panoramic views using Visual C# , Java Scripts ,SQL and ADO.NET .

Al-Horrya Language School

July 2000

July 2000

High school or equivalent, Thanwia Amma

Egypt

GPA (percentage): 77%

GPA (percentage): 77%

Percentage: 77% Degree

Skills

Human Rights
Expert
Human Rights
Expert
Ms Word
Expert
Ms Word
Expert
Ms Excel
Expert
Ms Excel
Expert
Ms Powerpoint
Expert
Ms Powerpoint
Expert
HTML Editors
Intermediate
HTML Editors
Intermediate
Ms Outlook
Expert
Ms Outlook
Expert
IBM Lotus Notes
Expert
IBM Lotus Notes
Expert
Lunix OS
Beginner
Lunix OS
Beginner
Human Rights
Expert
Human Rights
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
Basic Training on Interviewing and Credibility
UNHCR
Apr 2016

Hobbies

  • Sports, Underground art, Reading