Maha Takieddine

• Managing end-to-end operations for multiple holiday homes, including housekeeping,
maintenance, vendors, and compliance with DTCM regulations.
• Overseeing guest relations, check-in/out processes, and issue resolution, maintaining high
satisfaction and review scores.
• Recruiting, training, and leading staff while implementing SOPs and property management
systems to optimize efficiency, service quality, and revenue.

• Led high-energy group fitness classes including Tabata, HIIT, and stretching, tailoring workouts
to various fitness levels.
• Designed and implemented motivational, results-driven training programs, improving client
strength, endurance, and flexibility in a group setting.

• Collaborated with management to set and implement policies, procedures, and operational
standards.
• Managed staff scheduling, training, coaching, and payroll while ensuring a safe, compliant
workplace.
• Served as primary point of contact for customer issues, resolving complaints and improving overall
customer experience.

• Key member of the team launching NAS operations at Abu Dhabi Intl Airport and supporting the
commercial team in building the Abu Dhabi database.
• Oversaw daily operations across three facilities, ensuring compliance with regulatory, operational,
safety, and customer service standards.
• Managed B2B and B2C sales, achieving targets with finance collaboration, and developed
strategies to increase profitability.
• Planned and coached staff, conducted appraisals, maintained strong client and stakeholder
relationships, and authored SOPs and customer service templates, streamlining operations
including the NAS Call Centre.

• Provided excellent customer service to passengers while ensuring their comfort and safety.
• Monitored Crew members ensuring they are well performing their duties.
• Performed duty free sales.

• Devised, arranged, and promoted holidays and travel options, working with hotels, airlines and
other transport companies for ground travel, in order to execute the arrangements.