Operations Manager
SAF restaurants
مجموع سنوات الخبرة :10 years, 10 أشهر
Daily Operations: Overseeing and managing day-to-day restaurant activities, ensuring smooth operations.
Inventory Management: Controlling and optimizing inventory levels, minimizing waste, and ensuring stock availability.
Staff Coordination: Coordinating and supervising staff, including training, scheduling, and performance evaluations.
Quality Standards: Ensuring adherence to quality standards in food preparation, service, and overall customer experience.
Policy Implementation: Implementing and enforcing operational policies and procedures to maintain efficiency and consistency.
Customer Satisfaction: Focusing on customer satisfaction by addressing concerns, improving service, and maintaining a positive dining experience.
Safety and Compliance: Ensuring compliance with health and safety regulations, as well as any other relevant legal requirements.
Communication: Facilitating effective communication between various departments within the restaurant.
Problem-Solving: Addressing operational challenges and resolving issues that may arise during day-to-day activities.
Resource Allocation: Optimizing the allocation of resources, both human and material, to enhance overall efficiency.
- Recruiting and managing employees
- Overseeing operations,
- Handling customer complaints,
- Generating financial reports
- Account management and development
- Collecting and analyzing data
- Cordination between business and marketing team
- Resolving complaints and preventing additional issues
- Reporting
- Creating a trade marketing strategy and communicating this to the marketing team.
- Executing the trade marketing plan across the region.
- Driving brand awareness across various categories and products.
- Attending and presenting at trade shows and events on behalf of the business.
- Coordinating the creation and delivery of marketing materials and content.
- Contribute to organization’s goals plus objectives and enhance market share and sales performance
- Perform and analyze customer research, market research, existing market conditions plus competitor information.
- Prepare, develop plus maintain subsidiary and corporate brand image along with market awareness.
- Prepare, develop as well as maintain corporate website having regular needs evaluation.
- Monitor and manage entire corporate internal functionality.
- Develop and maintain all project proposal covers, organization capabilities information for proposal presentations.
- Negotiate and establish the contracts with the suppliers
- Develop and implement purchasing and contract management instructions, policies, and procedures.
- Implement an effective reporting system
- Manage the relationships with the suppliers and implementing supplier performance programs.
- Prepare reports regarding market conditions and seasonal availabilities.
- Prepare business reviews/analyses and category plans for board approval.
- Control purchasing department budgets.
- Analyze market and delivery systems in order to assess present and future product availability.
- Explore new suppliers.
Journalist :Involved in the definition and drafting of the content of publications dans (research for informations, files monitoring, coverage, interviews, writing articles).
Animator and web community : Definition and implimentation Of communication policies and strategy on social Networks. Create and animate communities in the aim of developing the presence of the newspaper on social media.