Mahdie Al Sebaie, Terminal Supervisor

Mahdie Al Sebaie

Terminal Supervisor

Jazeera Airways

Location
Kuwait - Hawali
Education
High school or equivalent,
Experience
11 years, 1 Months

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Work Experience

Total years of experience :11 years, 1 Months

Terminal Supervisor at Jazeera Airways
  • Kuwait - Al Kuwait
  • My current job since January 2019

Maintains relationship with terminal maintenance staff, security team, and customer service representatives
•Ensures terminal facilities and services are performing as expected to guarantee smooth passenger travel
•Identifies and rectifies immediate problems at the terminal
•Monitor and supervises employees from Maintenance, IT, Security, Customer Service and Cleaning departments working in and outside the terminal
•Coordinates with Ministry of Information department for overall terminal safety and security matters
•Communicate all airport matters to airport General Manager and CEO

Airport Terminal Supervisor at Jazeera Airways
  • Kuwait - Al Kuwait
  • My current job since January 2019
Customer Service Supervisor at Alghanim Electronics
  • Kuwait - Al Kuwait
  • July 2015 to December 2019

communicate with customers through telephone, e-mail and face-to face interaction
•Respond to customer complaints
•Investigate and solve customer problems passed on by customer service assistants

•Provide help, advice, and information to customers
•Issuing of refund or compensation to customers
•Keep records of any customer interactions and the actions taken including - processing of customer accounts and files, transactions, inquiries and complaint

Aircraft Maintenance Technician at National Aviation Services
  • Kuwait - Al Kuwait
  • November 2012 to January 2015

Pre-flight departure checks
• ETOPS transit checks
• Re-fueling
• Oil Servicing
• Hydraulic Servicing
• Component Replacement
• Assist Aircraft Maintenance Engineers in snag Rectification
• Component Replacement

• Inspect the aircraft fully upon arrival and take off to ensure safety

• Check and perform routine preventive inspections
• Examine aircraft fuselage and landing gear for any leak and or cracks
• Measuring amount of wear, defects in parts, and testing equipment making sure it functions well

• Re-check any completed work to ensure that the quality meets the standards required for safety

• Keep detailed records of the repairs and maintenance performed
• Radio communication

I have experience on the following Aircrafts:
A319/ 320/ 321 (CFM56-5B, V2500)

B737 NG (CFM56-7B)

Education

High school or equivalent,
  • at Skyline Aviation Institute
  • January 2012

(

High school or equivalent, Aviation And Technology
  • at Skyline Institute - Kuwait
  • April 2011
High school or equivalent,
  • at Pakistan School and College
  • January 2011

Specialties & Skills

Active Learning
Time Management
Teamwork
Aircraft Maintenance
CUSTOMER SERVICE
GENERAL MANAGEMENT
QUALITY
CUSTOMER SATISFACTION
CUSTOMER RELATIONS

Languages

Arabic
Expert
English
Expert