Maher Abdelhady

• Lead and oversee daily operations of a high-traffic SSS flagship store, ensuring premium
brand standards and exceptional customer experience.
• Drive sales performance by setting daily/weekly targets, tracking KPIs, and implementing
action plans to exceed business goals.
• Led a team of 32+ staff, including supervisors and sales associates, through coaching,
performance reviews, and development plans.
• Oversee visual merchandising standards in alignment with Nikes global brand guidelines.
• Maintain optimal inventory levels, execute stock replenishment strategies, and coordinate
with the warehouse for timely product availability.
• Deliver high standards of customer service, resolving complaints promptly and fostering
customer loyalty.
• Ensure full compliance with health, safety, and operational policies, as well as loss
prevention procedures.
• Conduct regular team briefings, product training, and motivation sessions to keep staff
engaged and knowledgeable.

• Lead and oversee daily operations of a high-traffic Nike flagship store, ensuring premium
brand standards and exceptional customer experience.
• Drive sales performance by setting daily/weekly targets, tracking KPIs, and implementing
action plans to exceed business goals.
• Manage a team of 15+ staff, including supervisors and sales associates, through coaching,
performance reviews, and development plans.
• Oversee visual merchandising standards in alignment with Nikes global brand guidelines.
• Maintain optimal inventory levels, execute stock replenishment strategies, and coordinate
with warehouse for timely product availability.
• Deliver high standards of customer service, resolving complaints promptly and fostering
customer loyalty.
• Ensure full compliance with health, safety, and operational policies, as well as loss
prevention procedures.
• Conduct regular team briefings, product training, and motivation sessions to keep staff
engaged and knowledgeable.
• Oversee online order fulfillment for Nike Kuwait, ensuring accuracy, timely dispatch, and
customer satisfaction.

• Trading the business of Mothercare MENA through the Marketplace channels.
• Product Curation: Curate and manage the assortment of products available on the marketplace platform, ensuring a diverse and attractive selection for customers.
• Buyer Management: Develop and maintain strong relationships with buyers, negotiate terms and conditions, and collaborate on promotional activities and inventory management.
• Merchandising Strategy: Develop and execute effective merchandising strategies to optimize product visibility, conversion rates, and overall customer experience on the marketplace platform.
• Product Listing Optimization: Collaborate with buyers to optimize product listings, including product titles, descriptions, images, and attributes, to enhance searchability, accuracy, and customer appeal.

• Pricing and Promotions: Analyze market trends and competitor pricing strategies to set competitive pricing for products on the marketplace. Coordinate promotional campaigns and discounts to drive sales and customer engagement.
• Inventory Management: Monitor inventory levels, identify potential stockouts or overstock situations, and work closely with vendors to ensure optimal inventory levels and fulfillment performance.
• Performance Analysis: Analyze sales and performance data, identify trends, and generate reports to evaluate the success of merchandising strategies, make data-driven decisions, and identify opportunities for improvement.
• Customer Insights: Stay updated on customer preferences, demands, and market trends by conducting research, monitoring customer feedback, and utilizing customer data to improve product offerings and customer satisfaction.
• Collaboration: Collaborate with cross-functional teams such as marketing, operations, and customer service to ensure a seamless end-to-end customer experience on the marketplace platform.
• Quality Control: Implement quality control measures to ensure accurate product information, adherence to marketplace guidelines, and high-quality product images and descriptions.
• Marketplace Growth: Identify opportunities for marketplace growth, including potential new vendors, product categories, or strategic partnerships, and propose and implement initiatives to drive expansion.
• Compliance: Ensure compliance with relevant marketplace policies, guidelines, and legal requirements, and proactively address any violations or issues that may arise.
• Manage marketplace account verification and support where required, being the first port of call for all escalation issues
• Monitor conversion rate, orders number, sales per order, page views, and return %
• Liaise with the fulfillment team to ensure the site inventory is live and in stock.
• Daily management of site brand store including updates, expansions, and performance reporting.
• Controlling costs in line with sales.
• Maintaining accurate records of all pricings, sales, and activity reports.
• Responsible for the daily management of staff and assigning duties.
• Managing and motivating staff to increase sales and ensure store efficiency.
• Managing up to 15 members of staff.
• Manage and address shrinkage and stock loss.
• Maintaining accurate records of all pricings, sales, and activity reports.
• Achieving sales plan.
• Controlling costs in line with sales and key ratios.
• Giving feedback on lines, sellers, and customer request

• Manage and trade B2C & B2B marketplace channels (Namshi, Noon, Amazon,
Shopify).
• Oversee product curation, ensuring a diverse and attractive selection.
• Develop and implement merchandising strategies to optimize sales.
• Optimize product listings (titles, descriptions, images, SEO) for better visibility and
conversion.
• Analyze market trends, set competitive pricing, and execute promotional campaigns.
• Monitor inventory levels, minimize stockouts, and collaborate with vendors for optimal
stock management.
• Utilize data analytics to assess sales performance and identify growth opportunities.
• Ensure compliance with marketplace policies and handle account verification &
escalations.
• Coordinate with fulfillment teams for inventory accuracy and order fulfillment.

• Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience.
• energetic and results-driven store manager looking to excel in a position that will benefit from a proven track record of achieving sales and profitability goals.
• responsible for managing the efficient, effective and profitable operation of the entire store
• able to identify store needs, problems and opportunities and develop strategies to maximize sales and gross margins
• effective analysis of available data to identify and interpret store-specific business opportunities
• in-depth understanding of metrics to assess business performance and develop strategic priorities and objectives
• successfully create and manage the execution of the store business plan to maximize sales and profitability
• efficiently manage profit and loss to achieve all store financial and expenditure targets
• extensive working knowledge of forecasting and budgeting
• recognized for creating a positive store environment and building a team of top performers to drive customer service and sales
• extensive experience of implementing staff development and training strategies to effectively build skills and expertise
• proven ability to inspire, coach and develop store personnel to drive productivity and moral
• a passion for delivering exceptional customer service and developing high performing teams
• able to use strong problem-solving and decision-making skills to effectively respond to rapidly changing demands
• proficiently maximize presentation through high standard merchandising
• effectively secure, control and monitor all store assets to reduce shrinkage and loss
• deliver rigorous compliance with all company, policies, procedures and standards and relevant regulatory requirements

• Led store operations for a newly launched fashion brand in Kuwait.
• Managed a team of 15+ employees, ensuring high sales performance and operational
efficiency.
• Developed customer service strategies to enhance brand experience.
• Controlled store expenses, shrinkage, and stock loss.
• Trained and motivated staff to achieve sales targets and business goals.

• Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience.
• energetic and results-driven store manager looking to excel in a position that will benefit from a proven track record of achieving sales and profitability goals.
• responsible for managing the efficient, effective and profitable operation of the entire store
• able to identify store needs, problems and opportunities and develop strategies to maximize sales and gross margins
• effective analysis of available data to identify and interpret store-specific business opportunities
• in-depth understanding of metrics to assess business performance and develop strategic priorities and objectives
• successfully create and manage the execution of the store business plan to maximize sales and profitability
• efficiently manage profit and loss to achieve all store financial and expenditure targets
• extensive working knowledge of forecasting and budgeting
• recognized for creating a positive store environment and building a team of top performers to drive customer service and sales
• extensive experience of implementing staff development and training strategies to effectively build skills and expertise
• proven ability to inspire, coach and develop store personnel to drive productivity and moral
• a passion for delivering exceptional customer service and developing high performing teams
• able to use strong problem-solving and decision-making skills to effectively respond to rapidly changing demands
• proficiently maximize presentation through high standard merchandising
• effectively secure, control and monitor all store assets to reduce shrinkage and loss
• deliver rigorous compliance with all company, policies, procedures and standards and relevant regulatory requirements

• Supervised store operations, sales, and merchandising for a newly opened store.
• Improved KPIs, including conversion rates, average transaction value, and customer
retention.
• Monitored stock levels, implemented inventory control measures.
• Conducted staff performance evaluations and training.

• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
• Promotes sales by demonstrating merchandise and products to customers.
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.

• Assisted in store management, focusing on sales growth and customer satisfaction.
• Managed inventory, store displays, and promotional activities.
• Trained staff on product knowledge and sales techniques.

Fashion International Group (FIG) logo
Supervisor at Mango City StarsSupervisor at Mango City Stars
Fashion International Group (FIG)Fashion International Group (FIG)
May 2005 - Apr 2007 · 2 yrsMay 2005 to Apr 2007 · 2 yrs
Cairo Governorate, EgyptCairo Governorate, Egypt
Responsible for managing a retail staff within a business. Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
Primary responsibilities
• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing a month budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Ensure pricing is correct.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor market competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain stores cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• Led sales team, managed customer interactions, and improved sales performance.