Partnership Manager
Muzun for Humanitarian and Development MHD
Total years of experience :17 years, 11 Months
The NGO was founded by professional humanitarian workers engaged in the Syria response. MHD has set up this organization in order to support fellow Syrians with relief and non-relief assistance to maintain their under-pressured resilience and help them cope with the challenging conflict environment. MHD focuses on the most vulnerable including persons with special needs, children and women.
• Work with the Programs Manager to identify current high-priority partners and their current approaches to partnership development and management, and their near- and long-term goals for current and desired partnerships.
• Ensures that all personnel understand the importance of the Partnership Strategy and how it relates to them, and that they are fully involved in its implementation;
• Design, plan and develop project proposals and participate in the logic frame work planning.
• Develop a partnership management system that ensures we continually capture knowledge about our strategic partners (e.g. organization charts, current projects, our understanding of their goals).
• Support the Programs Manager in managing various program processes (e.g. senior program leadership meetings, monthly reporting).
• Handle the revision and the documentation of policies and updating them in order to enhance the processes and the risk level of the organization in case of any capacity assessment done by any of our partners.
• Maintains a database of information relating to Partners’ and, Donors’, individual requirements and goals, and such other details as are relevant to the development and maintenance of those partnerships.
• Develops and manages Memorandum of Understandings as may arise from 2 partnerships or multiple partners agreements as in the case of consortiums.
• Led and managed the Business English Project under the Spark Business English scholarship project, modelling best practice in English teaching, implementation of curriculum (Adults teaching), monitoring achievement of students and effectiveness of teachers, dealing with all operational, and record keeping requirements and ensuring fair and effective assessment procedures.
• Actively worked with members of the English department in planning a pathway for the professional learning needs of the Institute.
• Provided lessons in Business English to students in creative manners to help them remembers topics without any problems.
• Created favourable learning environment and motivating students to learn English.
• Ensure that all members of the department are familiar with its aims and objectives.
• Maintained constant watch on students' progress and evaluating their knowledge through tests.
• Represented the department's views and interests.
• Managed the available resources of space, staff, money and equipment efficiently within the limits, guidelines and procedures laid down; including deploying the department budget, acting as a cost centre holder, requisitioning, organizing and maintaining equipment and stock, and keeping appropriate records.
• Attended and contributed to Curriculum Team meetings.
• held regular meetings with published agendas with subject teachers. Minutes of the meetings should be recorded.
• Other duties as required by the Principal.
COSV is a non-profit association with legal personality, founded in 1968, engaged in development and humanitarian aid interventions in Europe, Balkans, Southern Africa and Middle East.
• Carried out with due diligence all activities needed to implement the project as described in the approved Education project proposal.
• Supervised the activities of the Education project from the start to the end and prepare and submit the interim and final reports (Narrative and Financial reports) to the donor.
• Prepared the narrative implementation reports related to rehabilitation, trainings, thematic group discussions, recreational activities and Media (provided with videos and pictures) and submit them to COSV headquarters in Milan.
• Managed the human and financial resources of the Education project in line with COSV procedures and guidelines.
• Lead, coach, support and mentor project staff and implementing partner(s) in the areas of responsibility in the delivery of the program’s goals and objectives.
• Ensured timely start up and implementation of the Education program in collaboration with program staff, partner(s) and relevant departments.
• Take full responsibility for the delegated budget holding function on the programmatic aspects of the program, participate actively in award review meetings and contribute to financial decision making, ensuring that value for money can be effectively demonstrated to the donor.
• Fostered an integrated approach by coordinating and cooperating with all other thematic areas during Education program implementation and for future program design and development. Carried out up to date assessments/ surveys to measure the impact of the activities implemented in the project plan.
• Produced high quality reports within agreed reporting schedules.
• Supported in the recruitment, training and management of FOs in Turkey and in Syria.
• Ensured that program delivery happens in strict adherence to security policies and procedures.
The Education Cluster is an open formal forum for coordination and collaboration on education in humanitarian crises. The Education Cluster brings together NGOs, UN agencies, academics, and other partners under the shared goal of ensuring predictable, well-coordinated and equitable provision of education for populations affected by humanitarian crises.
• Supported both multi-sector and education specific needs assessments and utilize existing secondary to inform sector response planning.
• Supported on updating of the Edu. Cluster work plan and co-ordinate the harmonization of response activities, ensuring that activities prevent overlap and duplication.
• Participated and assisted the Cluster with the strategic and technical reviews of the project proposals for four consequent rounds of HPF allocations.
• Co-led the Education Cluster SAG’s (Strategically Advisor Group) meetings.
• Completed assigned tasks and activities to support coordination mechanisms, such as regular Cluster meetings, inter-sector meetings reporting and HCM. Other related tasks include: working closely with OCHA on humanitarian situation reports, cross-sector information management and analysis at the strategic level, through the establishment of systems and processes needed for effective information sharing with cluster partners.
• Facilitated data collection and collation, storage, filtering and analysis to inform decision-making; developing a context-appropriate system for storing and sharing information. Established, developed and maintained contact lists and email lists, managed web-based information 3/4Ws, sector updates and bulletins, meeting outcomes, work plans, and response and capacity mapping.
• Enabled Education Cluster communication: Responsible for ensuring key information is regularly communicated to members, including sector updates and bulletins, meeting outcomes, and response and capacity mapping.
• Supported the Cluster as by fostering Potential Partnerships between members.
• Identified the learning and training opportunities for Education cluster members and work in increase capacity in preparedness and response within the cluster.
• Planned and coordinated the technical trainings for cluster members and the wider education community.
• Assisted in capacity-building: facilitated the development and delivery of training for working group partners to meet sector needs and provide timely, relevant information to meet their own coordination needs to ensure the sustainability of interventions.
• Supported sector-wide standards: helped to set common standards and indicators for monitoring the progress and the effectiveness of the education response.
• Analysis of sector-wide information and highlights duplication and gaps.
• Tracked progress and results of multiple humanitarian actors
• Outreached and advocated, especially with Syrian actors.
• Ensured that program delivery happens in strict adherence to security policies and procedures.
• Facilitated quick and effective communication between individuals speaking Arabic and English
• Translated reports, budgets and narratives
• Translated and prepared PowerPoint trainings in both languages (Arabic of English).
• Attended conferences and meetings and acted as official translator to mediate discussion.
• Relayed concepts and ideas between languages.
• Edited and proofread text to reflect language accurately.
• Received and submit assignments electronically.
• Employed computer-assisted translation platforms.
Al-Aqeelah Takaful is the first and largest insurance company in Syria. Its objective is to practice Takaful insurance business. The company's mission is to provide innovative, developed services and Takaful insurance products, in accordance with the provisions of Sharia to customers whether individuals, institutions and companies to meet their needs and exceed their expectations and keep pace with the modern insurance industry. The company's values are in the commitment to provide insurance services and products in accordance with the provisions of Islamic Sharia, provide the customers with excellent services, building strong relationships with them and gain their satisfaction, taking good care of the staff's welfare and rewarding the outstanding performance which lead to job satisfaction, and teamwork spirit.
My duties are to expand the network of insurance customers and give the best to make them feel the best service in the market in comparison to our competitors in local market. And achieve the mentioned targets monthly.
1. Reporting all sales activities concerning prospects and existing clients.
2. Handling customers' complaints in order to gain their trust.
3. Gaining the trust of customers especially VIP and V.VIP customers.
4. Supervising duty schedule of contracts ending and renewals on a yearly basis and daily follow-up.
Paris Group is committed in bringing the class of fashion clothing to the GCC region, with the encompassing franchise partnership with world top fashion designers such as Versace, Gianfranco Ferre, Canali, Cerruti, Richmond, Hugo Boss, Camper to name just a few, Paris Group is leading in the market of elegant and fine global fashion.
I worked as Showroom Manager: In Paris Group for Men Fashion, from 29th, June, 2005 till 30th, November 2008. I worked as Showroom Manager in DANIEL HECHTER the showroom is located in Dubai, Sheikh Zayed Road, Holiday Inn Center. My responsibilities are:
I. Reporting all sales movements day by day, and supervise all the staff to do their job in an appropriate way.
II. Handling all customer services and complaints in order to satisfy our customer.
III. Oversee and give direction for Quality Assurance in all the operations of the showroom.
IV. Initiative in Train and supervise the quality assurance personal of salesmen and sales women in a way to assure the quality of customer service presented to give the right impression for customers.
V. Reporting the needs of the showroom on the spot.
VI. Viewing and supervising the merchandising groups and put the appropriate plan in order to display our items in a perfect way that attracts the customer.
VII. Supervising duty schedule of staff timing of duty "shifts and offs".
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