Recovery executive
Emirates NBD
Total years of experience :17 years, 9 Months
Report to Manager.
Accomplish assigned recovery targets so as to contribute to the bank’s financial performance.
Accumulate vital information and scrutinize defaulter cases with a view to seek approval and initiate appropriate actions.
Present periodical MIS reports to update the Unit Management and enable decision making.
Maintain customer relationships within the organisation, as required, with the purpose of retaining customers and projecting a professional image of the bank.
Negotiate and process overall transactions as per the procedural obligations to facilitate protection of the organisation’s interests.
Home loans & SME loans recovery portfolio (Special Assets):
Scrutinize and discover new contacts on non-contactable accounts and consult with customers for a final settlement.
Raise propositions derived from settlement conditions with customers and close the liabilities.
Follow up on closure procedures for settled accounts, such as Releasing Mortgage Documents, Visiting Developer’s Office, and Land Department.
File civil cases and maintain legal files appropriately.
Administer and co-ordinate the auction procedures.
Assist properties management department in maintenance and renting out of the properties.
Mediate with real estate agents in selling out the Bank’s custody properties.
Encourage and support customers for rescheduling their loans.
TransUnion Process (U.S. National Credit Bureau):
Reported to Team Manager.
Disputed over accounts in support of US Customers.
Provided customers with their credit reports and credit scores.
Operated for Fraud Victim Assistance Department of TransUnion.
Collaborated with Attorneys for disputing over customers’ accounts.
Increased the sales of various Credits Protection instruments to customers.
Informed customers about Identity thefts and frauds.
Masters diploma in business mangement specialised in finance & international marketing.