Mahfoud yaakoubi, Customer Service

Mahfoud yaakoubi

Customer Service

KINDY INFO MAROC

Location
Morocco - Casablanca
Education
Higher diploma, Letters and Humanities
Experience
0 years, 3 Months

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Work Experience

Total years of experience :0 years, 3 Months

Customer Service at KINDY INFO MAROC
  • Morocco
  • December 2015 to January 2015

DECEMBER 2015
• Supervisor Critical Languages Dk, NL, NO, SE, PL | JUNE 2016
• Group Leader SAV : Supervise & evaluate the teamwork’s effectivness by monitoring
and controling of tasks performed.
Duties :
Mails processing (Otrs) & team coaching / Managment & organisation of the team.
 Reimbursement Analysis (Back Office) / Weekly analysis report
 Team attendance and arbitration / Sending daily and weekly files

Teacher at ECOLE SUPRH
  • Morocco - Casablanca
  • June 2012 to August 2012

Managing the school operations From the opening to closing
 Help students with the setting of the new accounts and profiles on computer and
helping them resolving if any issues
 Organize and supervise all school exams

Education

Higher diploma, Letters and Humanities
  • at University of Arts
  • August 2009

Specialties & Skills

ARBITRATION
CLOSING
COACHING
LANGUAGES
MANAGEMENT
MICROSOFT EXCEL
MICROSOFT OFFICE
TEAMWORK

Languages

Arabic
Expert
English
Expert
French
Expert
German
Expert