Telecom Software Quality Assurance VAS Engineer
OpenCode Systems
Total years of experience :13 years, 11 Months
• Analysis of the customer requirements and identification of potential gaps.
• Preparation and execution of test books and test cases.
• Testing services like Voice SMS, IVR, USSD, MCN, etc... For correctness based on the specifications agreed with the client.
• Checking compliance of the service documentation.
• Analysis of clients' reported software bugs and identifying the root cause of the reported issues.
• Develop and implement moderately complex test plans and test cases.
• Participate in special or customer-specific projects as assigned and implement Quality Assurance efforts.
• Propose improvements.
• Work closely with the customer for identifying and resolving service gaps.
• Configuring & Managing VAS services (MMS, WAPGW, SMS, USSD)
• High ability to manage and perform the required reports per customer request like hourly, daily, weekly and incident reports.
• Responsible for Huawei management applications I2000 “telecom applications based on UNIX/Linux(Suse/Ubuntu) and Windows Server”
• Identifying and responding to faults on the network/services infrastructure, escalate service impacting incidents to management, and coordinate with third parties suppliers, all through to resolution.
• Managing the Workflow of support issues raised by customer.
• Good ability to install and upgrade any Huawei products software.
• Managing all UNIX/Linux and database troubleshooting issues with high responsibility in dealing with the hardware issues.
• Troubleshooting customer's trouble tickets with fast response using HPSM system.
• Performing the necessary Maintenance and backup schedules for operating systems and databases.
• Managing 2nd level troubleshooting for VAS services “MMS, WAP & AAA”
• High ability to manage and perform the required reports per customer request like hourly, daily, weekly and incident reports.
• Responsible for Huawei management applications I2000 “telecom applications based on UNIX/Linux(Suse/Ubuntu) and Windows Server”
• Strong experience in professional services focused on mobile / telecom industry.
• Identifying and responding to faults on the network/services infrastructure, escalate service impacting incidents to management, and coordinate with third parties suppliers, all through to resolution.
• A desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think ‘outside the box' while defining solutions in a workable form.
• Managing the Workflow of support issues raised by customer.
• Good ability to install and upgrade any Huawei products software.
• Managing all UNIX/Linux and database troubleshooting issues (Checking logs, processes and connections for Apache, PHP, etc...) with high responsibility in dealing with the hardware issues.
• Performing the necessary Maintenance and backup schedules for operating systems and databases.
• Troubleshooting customer's trouble tickets with fast response using HPSM system
• Checking and testing services - RCS & IMS periodically (247X365).
• Providing launch support for Etisalat C’Me client.
• Checking and monitoring system cloud storage.
• Executing queries and modifying database records.
• Checking interfaces with core network periodically.
• Checking the system through UNIX/Linux/Windows servers.
• Checking the hardware and connections daily.
• Achieving customer's daily requests and reports.
• Monitoring & troubleshooting alarms on I2000 & M2000 applications.
• Troubleshooting customer's trouble tickets with fast response using HPSM system.
• Performing first level troubleshooting and fault restoration.
• Troubleshooting incidents related to VAS network.
• Running health checks for the network and fix snags.
• Executing queries and modifying database records.
• Checking and testing services - SMS, MMS, WAP, MTV, RBT and MDSP periodically (247X365).
• Checking the system through UNIX/Linux/Windows servers.
• Troubleshooting customer's trouble tickets with fast response using HPSM system.
• Monitoring & troubleshooting alarms on I2000 & M2000 applications.
• User administration (setup and maintaining user accounts).
• Handles incoming help desk (SPOC) tickets as assigned.
• Maintaining system & Verifying that peripherals are working properly.
• Quickly arrange repair for hardware in occasion of hardware failure.
• Monitoring system performance.
• Creating file systems & installing software for all users.
• Creating a backup and recovery policy.
• Installs Computer Equipment and Server support
• Monitoring network performance.
• Setup security policies for users.
• Hardware installing, diagnosing, repairing, replacing parts and testing.
• Troubleshooting internal computer networks.