Operational Risk Officer
TAIB Bank
Total years of experience :5 years, 7 Months
April 2011 to date Operational Risk Officer
TAIB Bank
Kingdom of Bahrain
I am currently working in the Operational Risk Department where I perform the following duties & responsibilities: i. Daily monitor/follow up on all margin facility ratio levels
ii. Daily monitor/follow up on all Overdrafts & Shortsells
iii. Responsible for assisting in evaluating if the effectiveness of operational risk register
iv. Identify risks to which the business is exposed, drive execution measures to prevent, eliminate or mitigate losses & monitor outcome/risk levels for all product area of operations
v. Communicate effectively with head of departments on findings
vi. Develop comprehensive risk positions related to business changes, decisions & policies
vii. Develop & monitor risk metrics & indicators, investigate and escalate out of the threshold conditions
viii. Keeping track of all departments findings for the semi-annual report
ix. Review & update department procedure manual
April 2008 to April 2011 Marketing Coordinator
TAIB Bank
Kingdom of Bahrain
I worked in TAIB Securities as a Marketing coordinator. My duties involve the following: i. Contributed in the expansion of the client base through developing and establishing a strong relationships with new institutional and HNW clients
ii. Actively meeting with prospect clients to source business development opportunities and identify solutions for their financial needs
iii. Approach & meet with new prospect to market TAIB Bank's products and encourage to open an account with TAIB Bank
iv. Enhance the existing Relationships by providing professional quality customer services and follow ups.
v. Resolve clients' problems and provide them with all necessary information when requested.
vi. Act as an Intermediate to various Investment services departments like Asset Management, GCC & International Brokerage & Operations
vii. Advise clients through my deep knowledge of the various Investment products.
viii. Coordinate with TAIB Securities brokers in term of having any commitment to pay cheques by clients
ix. Receiving calls and closing deals with clients
x. Record any new fund arrived and send reply to the operation after getting the confirmation
xi. Prepare CRs and get approval from the marketing manager
xii. Prepare the weekly report for TAIB placement unit (TSWLL)
* March 2007 - April 2008 CrediMax
Kingdom of Bahrain
Worked in the Back Office Customer Service Department as a Customer Services Representative where I was handling and resolving exiting clients' queries, issues & disputes. This involved: i. Analyzing and investigating clients problems
ii. Liaising with other departments to resolve client's issues
iii. Decision-making.
iv. Calling and following-up.
v. Working under pressure and meeting demanding deadlines.
I also worked in the Credit approval department where I dealt with new clients. My duties involved: i. Receiving new applications from clients and inputting them in the database
ii. Collect the necessary documents from the new clients
iii. Follow up with clients in case of missing documents
iv. Liaising with the CBB & Benefit re new clients
v. Make the final decision of whether approve or decline applications
vi. Increase/decrease limits for clients
* June-September 2002 NCR Corporation
Kingdom of Bahrain
Worked as an active team member within the Global Information Technology Department. The role involved dealing with potential customers and managing IT-based systems.
* Sep 2006 - Aug 2007 BSc in Business Informatics AMA International University - Bahrain
* Sep 2001 - Aug 2004 Certificate in Computer Engineering University of Bahrain - Bahrain
* Sep 1998 - Jun 2001 Secondary School General Certificate (Science Section) Isa Town Boys School, Bahrain