Robin Hass

- Spearheaded the achievement of ISO27001 standard for information security governance in 2022, safeguarding sensitive patient data and establishing Pinehill Private Hospital as a trusted
healthcare institution.

- Successfully project-managed the local implementation of a new Patient Database System in 2022, resulting in streamlined operations, improved data accuracy, and enhanced efficiency in patient care.

- Implemented strategic initiatives that led to a consistent improvement in the hospital's cleaning audit score by over 11% in the past 12 months, surpassing the previous year's performance and ensuring a clean and hygienic environment.

- Played a pivotal role in achieving a GOOD rating from the Care Quality Commission (CQC) in 2019, currently leading efforts to attain an outstanding inspection rating, setting a benchmark for excellence in patient care and safety.

- Cultivated strong relationships with consultants and engaged with Ramsay corporate stakeholders, fostering collaboration and alignment to drive operational effectiveness and optimise patient outcomes.

- Developed an investment plan to construct a new MRI suite by May 2023, strategically expanding the hospital's capabilities and generating new business opportunities.

- Led a project for the design and installation of a new MRI unit, overseeing all process aspects to ensure successful implementation, on-time completion, and seamless integration into existing operations.

- Implemented proactive maintenance, refurbishment, and estate management strategies, ensuring compliance with health and safety regulations and minimising downtime to optimise patient care and operational efficiency.

- Successfully reviewed and improved non-clinical processes, resulting in maximised revenue growth and enhanced financial performance in alignment with P&L targets.

- Spearheaded the development and implementation of new patient food menus for both NHS and private healthcare patients, enhancing satisfaction and meeting diverse dietary needs.

- Organised and conducted regular cleaning and maintenance safety audits, consistently achieving
and maintaining the highest standards of facility cleanliness and safety.

- Managed complex building projects, including the successful construction of a new theatre, ensuring timely completion, cost-effectiveness, and improvement of the hospital's infrastructure to meet growing demands.

- Mitigated risk and ensured Health & Safety compliance to accepted levels, creating a safe and

- Oversaw total facilities management services for multi-site hospital buildings, leading 72 staff members across cleaning, catering, contracts, maintenance, porters, security, and laundry teams.

- Implemented comprehensive facilities management strategies for 42 buildings in the East London cluster, optimising in- house and outsourced contracts to deliver exceptional services.

- Conducted regular cleaning audits, identifying shortcomings and devising action plans within budget to ensure a minimum 90% pass rate, surpassing National Cleaning Specification 1997 standards.

- Negotiated contracts, audited service level agreements (SLAs), and championed best practices, ensuring high-quality services while managing annual budget reports.

- Orchestrated an annual deep cleaning program for 42 NHS buildings, coordinating with contractors, clinical services, security, agencies, and building managers to ensure a pristine environment.

- Spearheaded a cost-free training initiative, partnering with a provider to deliver the Quality Care Foundation qualification to NHS cleaning staff.

- Achieved excellence in site cleanliness, environment, inpatient food, privacy, and dignity through an 'Excellent' rating in the Patient-Led Assessments of the Care Environment (PLACE) National inspection across sites.

- Managed outsourced services and SLAs, ensuring efficient service delivery and contractual compliance in areas such as security, supplies, pest control, laundry, garden/landscaping, waste/recycling, and repair/maintenance.

- Maintained a safe and secure environment by promptly addressing unsafe conditions through
comprehensive reporting, inspections, audits and planned maintenance schedules.

- Led and managed a highly skilled multidisciplinary team of 12 professionals, including doctors, health visitors, therapists, key workers, and administration staff, achieving outstanding service delivery outcomes.

- Ensured strict adherence to National Health Care (NHS) waiting time targets for appointments, guaranteeing that all children were seen within the specified waiting time guidelines set by the Department of Health.

- Led a collaborative and high-performing team that was awarded the Team of the Year at the NHS
Trust's prestigious annual awards ceremony in 2011.

- Chaired multi-service meetings with Therapy services and Doctors, driving highly efficient operations and implementing innovative strategies to reduce patient waiting times.

- Enhanced care standards and reduced missed appointments by Introducing home visits for patients.

- Conducted regular audits systems and procedures, ensuring the highest quality standards were upheld.

- Identified areas for improvement and devised strategies to optimise service delivery within designated budgets.

- Implemented impactful improvements based on audit findings, streamlining processes, enhancing efficiency, and elevating the quality of care provided to children and families.

- Managed the operational aspects of the Child Development Clinic, overseeing workflow, resource allocation, and regulatory compliance to guarantee the smooth functioning of the department.

- Advocated for patient-centred care, championing the needs of children and families, and ensuring their holistic well-being throughout their treatment journey.

- Actively engaged in professional networks and stayed abreast of the latest advancements in child development.