Sales Officer at Arab Bank
Arab Bank
Total years of experience :15 years, 0 Months
works directly with potential customers to determine their financial viability or needs and sell them a variety of financial services. can work individually or on behalf of a larger organization, using many different methods to appeal to various customer bases and sell products, including by telephone or face-to-face.
Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle - Know Your Customers).
Handle customers requests/inquiries related to their accounts, products & services in a professional manner .
•Inbound and outbound calls depending on the situation.
•Handling different customer service situations; in different fields. As Extensya offers outsourcing services in customer service for different campaigns.
•Managing hard situations and communicating with angry and dissatisfied customers very well, in addition to dealing with foreign customers.
•Preparing and being involved in multiple marketing and sales campaigns
•Preparing marketing and sales statistics
•Contacting partners to solve problems.
•Contacting customers and solved their problems.
•Representing the work progress and business related issues to the management.
•Managing the team’s load and guided them through their work.
•Responding to customer complaint through Emails.