Mahmood Raji Saleem

• Lead Business Choice account opening and branch maintenance operations, supporting business teams, relationship
managers, and branch networks.
• Oversee high-volume Business Choice account opening and account amendment requests, with monthly volumes of
approximately 2, 000-3, 000 operational transactions in coordination with direct and support teams.
• Manage key operational requests including operating instruction amendments, RM code changes, debit card issuance,
account closures, CID/account status updates, cheque book destruction, MOFI payments, master sheet updates,
holds/releases, and minor account maintenance requests.
• Act as escalation point for complex, urgent, and exception cases, ensuring timely resolution while maintaining operational
controls and regulatory requirements.
• Coordinate with Compliance, Sanctions, Legal, Audit, IT, Product, Payments, Call Centre, SME/Corporate teams, and Senior
Management to resolve approvals, exceptions, and operational issues.
• Support SLA/TAT coordination, quality checks, risk mitigation, and service continuity across Business Choice account services
operations.

MANAGE FOLLOWING AREAS , DDS, SCANNING AND UPLOAD SIGNATURE, CHEQUE PRINTING UNIT, CORPORATE ONLINE, STANDING INSTRUCTIONS AND ASSIGNED PROJECTS

• Managed Static Data Maintenance operations across Corporate, Mid-Corporate, SME, Private Banking, Islamic Banking, Real
Estate, and related corporate portfolios.
• Supervised a team ranging from 5 to 15 staff, including workload allocation, quality review, staff guidance, and performance
follow-up.
• Oversaw approximately 2, 000-3, 000 monthly account-related transactions covering static data updates, account services
maintenance, and corporate banking operational requests.
• Managed T24 authorizations, signature scanning and modification, corporate online banking setup, MT940 reporting, cash
pooling/sweeps, BIC maintenance, RSA configuration, Direct Debit setup/amendments/cancellations, and UAT support.
• Maintained close coordination with Compliance, Sanctions, Legal, Audit, IT, Product, Payments, Corporate Banking, SME
Banking, Private Banking, and Senior Management.

supervisor in opening accounts & fixed deposits for commercial/corporate/goverment companies

• Authorized and reviewed account opening and account maintenance transactions in line with policies, legal requirements, and
regulatory standards.
• Performed blacklist checks, risk verification, exception handling, and operational controls to mitigate financial and operational
exposure.
• Supported Islamic Banking project activities, including product parameter setup for Islamic modes of financing, investment
accounts, deposits, standing instructions, and sweep products.
• Handled Centralized Term Deposit Unit activities during the relevant period, including opening, renewals, redemptions,
partial/full break deposits, payout instructions, freezes/releases, and deposit reports; volumes reached approximately 200-400
monthly deposit-related transactions.
• Served earlier in branch customer service, handling customer and commercial account opening, cards, cheque books,
SMS/internet banking services, certificates, reconciliations, issue resolution, and account closures.