mahmoud abdalla

• Manage foreign trade and export sales support activities for international accounts within a corporate
manufacturing environment.
• Handle customer communication, quotations, order follow-up, shipment planning, and commercial coordination
for overseas clients.
• Support sales development across Middle East and North Africa (MENA) markets by maintaining strong
customer relationships and ensuring timely responses to client requirements.
• Coordinate with internal departments to ensure smooth execution of export orders, on-time delivery, and
customer satisfaction.
• Contribute to long-term international projects and account management processes in a professional corporate
structure.

• Managed the full sales and export cycle for international customers across Middle East and North Africa
(MENA) markets, covering customer acquisition, quotation follow-up, order management, shipment execution,
and payment collection.
• Promoted and sold rubber conveyor belts, while also building experience in PVC, PPRC, and HDPE pipes and
fittings as well as construction materials for export markets.
• Built and maintained strong relationships with customers, distributors, and business partners, acting as a key
point of contact throughout the commercial process.
• Supported annual sales activity of around USD 1 million, contributing to export growth, account continuity, and
long-term customer retention.
• Developed new customer accounts and supported distributor/dealer relationships across North Africa and
Middle Eastern markets.
• Prepared and controlled export documentation including commercial invoices, packing lists, and shipment
related documents.
• Coordinated logistics and shipment operations to ensure on-time delivery and compliance with customer and
project requirements.
• Worked with Incoterms and payment terms to establish efficient and secure trade conditions for both supplier
and buyer.
• Followed up on payments, account status, and order progress to maintain healthy commercial operations and
customer satisfaction.
• Supported tender follow-up, project-based sales coordination, price negotiations, and after-sales communication
with international clients.
• Strengthened communication and negotiation skills by working with customers from diverse countries, cultures,
and business environments.

• Assisted with import and export operations, documentation, and coordination tasks.
• Supported communication and paperwork related to international trade and logistics processes.
• Gained hands-on experience in export workflow, shipping documentation, and interdepartmental coordination.