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Mohanad Fathy, Sales Supervisor

Mohanad Fathy

Sales Supervisor·La Poire Group

Egypt

Bachelor's degree, Bachelor's degree in Tourism Studies

Work experience

Total years of experience: 7 years, 10 months

Sales Supervisor

February 2024 - Present

La Poire Group

Alexandria, Egypt

February 2024 - Present

Featured Products:
Cakes and Cakes: Such as the signature La poirette Cake, the Four Seasons Cake, and a selection of sliced cakes in fruit and chocolate flavors.
Chocolate: Avariety of premium chocolate boxes.
Oriental Sweets: as kunafa, and
Baked Goods:
• Sales and Target ManagementDrive daily, weekly, and monthly sales targets for pastries, cakes, and seasonal items.Monitor individual and team
sales performances to identify gaps and implement corrective actions.Promote and expand local corporate catering orders, special events
partnerships, and large party bookings.Team Leadership and TrainingSupervise, schedule, and coordinate shifts for sales associates, cashiers, and
counter staff.Coach team members on upselling techniques, product knowledge (ingredients/allergens), and hospitality standards.Conduct daily
morning briefing meetings to align staff on daily targets, promotions, and focus areas.

Company industry:
FMCG
Job role:
Sales

Waiter

February 2022 - November 2023

Hilton Worldwide

Alexandria, Egypt

February 2022 - November 2023

I worked as a at the Hilton Corniche Hotel, serving food and drinks to guests in a friendly, fast, and efficient manner to ensure an
exceptional experience for both guests and loyalty program members. As a waiter, I reflected Hiltons core values of hospitality, teamwork, and a
commitment to the highest standards of service and cleanliness.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Servicer

February 2020 - December 2021

On The Run

Alexandria, Egypt

February 2020 - December 2021

*A 24-hour, fully-serviced store offering a fast, convenient, and high-quality shopping experience. Location: Exclusively located within Mobil petrol
stations on highways and in key areas of Cairo, Giza, Alexandria, and the North Coast. Partnerships: The store features a popular corner dedicated to
the renowned La Poire bakery.
*A wide selection of hot and cold coffees (espresso, latte, cappuccino, and frappe) along with juices and energy drinks. Fresh food: Freshly made
gourmet sandwiches (such as smoked salmon and grilled halloumi) and ready-made salads. Baked goods and desserts: Freshly made croissants
with various fillings, donuts, and creative dessert cups such as chocolate profiteroles and Nutella rice pudding.
• I worked as a and at the On The Run branch on the Alexandria Desert Road for two years. I
gained a lot of experience and learned new things. This place is characterized by excellence and innovation.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Servicer

April 2018 - December 2019

Flybuy Egypt

Alexandria, Egypt

April 2018 - December 2019

Flybuy is your go-to destination for all your travel needs, every day, everywhere. Founded in March 2018, Flybuy currently operates at 16 locations
within National Fuel Stations, strategically located in: Rod El Farag, Shorouk City, El Alamein, Minya, Helwan, Zahraa, Maadi, Sohag, Ras Ghareeb,
Hurghada, Assiut, and Karimat. Fourteen more branches are under construction. The Flybuy team comprises top-tier trainers, and the company is
committed to supporting and empowering its young employees. Flybuys goal is to be there for you anytime, anywhere.
• I attended the opening of 3 branches of the company in just two years in different locations, including the North Coast, North Coast 2, and the
Mergham branch on the Cairo-Alexandria Desert Road.

Company industry:
Supermarket
Job role:
Customer Service and Call Center

Education

The Higher Institute for Tourism and Hotels

January 2024

January 2024

Bachelor's degree, Bachelor's degree in Tourism Studies

Egypt

Skills

Wombat
Expert
Wombat
Expert
Small Business
Expert
Small Business
Expert
Accounting
Expert
Accounting
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
CISCO Certification
The Ministry of Communications and Information Technology
Mar 2026