collection specialist
Elan Qatar
مجموع سنوات الخبرة :0 years, 0 أشهر
Power in negotiating and settling disputes to the satisfaction of the institution.
Working and managing the collection team, training and gaining skills
Developing plans in the collection process and assigning tasks
Analyzing receivables and making the necessary criteria to reduce risks.
Review open accounts for collection efforts and work with the Finance, Sales, Client Services
Provide clients and internal teams with account statements upon request.
Prepare emails to outstanding accounts.
Make outbound collection calls and send follow up emails in a professional and consistent manner while keeping and improving customer relations.
Resolve client-billing problems and rescue accounts receivable delinquency, applying superb customer service in a timely manner.
Record payments remitted, adjustments, and billing notes on the aging reports.
Identify issues attributing to account delinquency and discuss potential solutions with relevant teams and management.
Provide timely follow-up on payment arrangements.
Review the performance of various collections channels and make recommendations on potential improvements based on research and analysis.
Provide constructive ideas on potential improvements to overall collection efficiency.
Prepare forecast every month and send it to the management.
Following the cases filed in the courts and coordinating with the lawyer and experts accounts from the court
Courses: MCSE (Microsoft Certified Systems Engineer) New Horizon Computer Science Nile University ACCA Work With It