Mahmoud Eladoui

collection specialist at Elan Qatar

• Qatar - Doha
• My current job since September 2009

 Power in negotiating and settling disputes to the satisfaction of the institution.
 Working and managing the collection team, training and gaining skills
 Developing plans in the collection process and assigning tasks
 Analyzing receivables and making the necessary criteria to reduce risks.
 Review open accounts for collection efforts and work with the Finance, Sales, Client Services
 Provide clients and internal teams with account statements upon request.
 Prepare emails to outstanding accounts.
 Make outbound collection calls and send follow up emails in a professional and consistent manner while keeping and improving customer relations.
 Resolve client-billing problems and rescue accounts receivable delinquency, applying superb customer service in a timely manner.
 Record payments remitted, adjustments, and billing notes on the aging reports.
 Identify issues attributing to account delinquency and discuss potential solutions with relevant teams and management.
 Provide timely follow-up on payment arrangements.
 Review the performance of various collections channels and make recommendations on potential improvements based on research and analysis.
 Provide constructive ideas on potential improvements to overall collection efficiency.
 Prepare forecast every month and send it to the management.
 Following the cases filed in the courts and coordinating with the lawyer and experts accounts from the court