senior Life Administrator
Arabia Insurance Company.
Total years of experience :8 years, 6 Months
Arabia Insurance Company, Dubai. Dec 2015 - Present Senior Life Administrator, July 2019 - Present.
● Provide superior customer service by receiving and assessing inquiries and taxation requests from policyholders/brokers, responding to concerns, providing information, while presenting a positive Company image.
● Administer all Individual Life business post Issue process, through to and including termination in an accurate manner, within specified service standards
● Update and maintain policies and procedures, continually assessing for potential process improvements, making recommendations for procedural improvements, assist with measurement and implementation.
Life Administrator, Dec 2015 - June 2019.
● Coordinate insurance process across departments, tracking claims and reporting on aggregate metrics.
● Support and mentor staff in insurance resources, standards, data, and contacts.
● Review claim submissions and determine eligibility and level of coverage.
● Prepare and monitor insurance budgets and report on exceptional circumstances
. ● File claims, enter data, and update databases with current daily information.