Head Retail Training Manager
Ajmal Perfumes
Total des années d'expérience :12 years, 0 Mois
*Implement Brand Strategy and Style Guide to facilitate the implementation of key marketing initiatives in retail markets for the assigned region.
*Plan, design, and implement in-house retail sales training programs in English and Arabic.
*Create English and Arabic training content independently to meet the training objectives of the management.
*Travel, Establish and maintain regular communication with the retail sales team, including regional in-charges/sales heads, to ensure awareness of current business strategy, objectives, and training needs.
*Plan and carry out field training for the retail sales team, ensuring that product learning and customer experience are implemented on the floor.
*Identify internal trainers and coach them on how to build effective remote working partnerships with a Train-The-Trainer population by engaging, motivating, and training this critical team.
* Deliver internal sales team presentations on new product launches, customer service, service enhancement, introduction, marketing materials, and communication strategy.
*Work closely with key members of the sales teams and sales performance analytics teams to recognize areas of growth and improvement.
*Monitor and suggest improvements to the staff uniform, visual merchandise display, and in-store display.
*Periodic review of the retail sales training program and report to senior management on the progress of the learning and development program in the organization.*Implement Brand Strategy and Style Guide to facilitate the implementation of key marketing initiatives in retail markets for the assigned region. *Plan, design, and implement in-house retail sales training programs in English and Arabic. *Create English and Arabic training content independently to meet the training objectives of the management. *Travel, Establish and maintain regular communication with the retail sales team, including regional in-charges/sales heads, to ensure awareness of current business strategy, objectives, and training needs. *Plan and carry out field training for the retail sales team, ensuring that product learning and customer experience are implemented on the floor. *Identify internal trainers and coach them on how to build effective remote working partnerships with a Train-The-Trainer population by engaging, motivating, and training this critical team. * Deliver internal sales team presentations on new product launches, customer service, service enhancement, introduction, marketing materials, and communication strategy. *Work closely with key members of the sales teams and sales performance analytics teams to recognize areas of growth and improvement. *Monitor and suggest improvements to the staff uniform, visual merchandise display, and in-store display. *Periodic review of the retail sales training program and report to senior management on the progress of the learning and development program in the organization.
Skills: Retail · Sales · Performance Management · Strategic Planning · Customer Experience · Research · Travel · E-Learning · Team Leadership · Training · Management · Employee Training · Team Management · Leadership · Training Delivery · Soft Skills · Organization Skills · Interviewing · Coaching · Product Knowledge · Team Development · Accreditation · Performance Consulting · Service Quality · Training Management · Employee Learning & Development · People Development · Staff Development · Talent Management · Training & Development
● Develop the business by generate new sales leads, negotiate client pricing, and forecast sales revenue
● Maintain and share professional knowledge through education, networking, events, create a and execute the Training Calendar, materials & modules
● Managing both our existing sales skincare devices and developing new business opportunities
● Develop proposals and presentations for new business materials to create business opportunities and partnerships
● Identify customer needs, building a short/medium/long-term sales skincare device in accordance with targets
● Develop strategies and positions by setting goals, procedures, and objectives
● Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
● Motivate the team, track performance, and report metrics
• Research local community, state, national, and international current events
• Meet with the news director, reporters, and other news anchors to be briefed on the day’s news
• Collaborate with the news director to choose stories to broadcast, considering source reliability and audience preferences
• Organize the news to present in a logical, compelling order
• Write, revise scripts, and prepare to deliver them on-air or Recorded
• Interview individuals involved stories
* Drive successful delivery of retail training programs and initiatives to build retail capability, knowledge and skills of retail teams to maximize sellout and deliver retail excellence to all consumers in MENA region.
* Identify training gaps for each partner in MENA
* Develop and implement a Training calendar for MENA
* Access and cascade all product and brand training tools.
* facilitate the training materials to all partner trainers and the store managers in MENA
* implement train the trainer programs to ensure all partner trainer can cascade the product training to all stores.
*prepare and analysis the weekly and monthly reports
*maintain a tracking system for Retail Training cost.
*Organize and coordinate recognition activities and events
*General administrative tasks.
Responsible on training, coaching, developing, motivating and inspire all of Saudi, Qatar and Bahrain boutique team.
Liaise with Global Education to create workshops that maintain and improve levels of service all Boutiques across the region.
Provide Retail Employee Support by:
Liaise with Global Education to create workshops that maintain and improve levels of service all Boutiques across the region.
*Maximize sales and productivity:
by:
Hosting regular Education Workshops to drive the sell through of new launches/limited life collections.
*Support and develop Stylists to ensure that they have the skills required to successfully achieve Alshaya and brand KPI’s and lead by example.
*Support with planning and execution of store events.
Responsible on training, coaching, developing, motivating and inspire all of Saudi region.
Liaise with Global Education to create workshops that maintain and improve levels of service all Boutiques across the region.
Customer service
•Increase sales.
•Check the sales of previous year day by day .
•Communication with brand managers and commercials.
•Organization: shipment, inventory, ordering, margin, forecast...etc.
•Follow up on stuff: attendance, target, meetings, and schedule …etc.
•maintain the display as per company standard.
•develop and coach the team.
•control cost.
•Control the section: stuff controlling; always be available on the floor.
•Productivity plan, stock level …etc.
•How to be a smart leader: motivator, empowering, good communicator.. Lead by example...etc.
•Japanese meeting: few minutes: target for today, latest arrivals, some hints and examples to increase the sales.
•Public relations : in particular, within the Jordanian business sector.
Selling new tourist programs and marketing for tourist packages.
costumer service, sales, through accepting stock, arrange it in the store, replenishment, do manage thing .... .
