MAHMOUD AL TAYAR

• Provide expert virtual consultation to clients across the Middle East, Africa, and India.
• Deliver comprehensive product knowledge and detailed information about Porsche vehicles.
• Assist clients in selecting the most suitable Porsche model based on their preferences and needs.
• Guide clients through the car customization process, including build options and specifications.
• Conduct virtual vehicle walkarounds and feature demonstrations via video calls, addressing client inquiries and provide real-time answers to questions during consultations.
• Implementing and managing the exclusive live virtual consultation feature, pioneering its use in the Middle East.
• Ensure high levels of client satisfaction through personalized and informative interactions.
• Qualify potential clients and generate leads for the respective dealers across the regions covered based on client suitability and requirements.

• Learned all required tasks quickly to maximize performance.
• Pursued learning opportunities to advance my knowledge as a senior team member.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.
• Optimized sales volume by managing accounts and building rapport.
• Operated and managed online platforms, services and associated tools and algorithms to maximize sales.

• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Planned business operational mandates and policies, starting with defining customers and market.
• Provided leadership to an automotive organization specializing in premium automotive retail service & E-commerce, establishing business direction and actualizing business plans to meet client expectations and profitability goals.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

• Processed purchase orders from Dubai based customers ensuring accurate and timely completion of relevant admin.
• Efficiently handled and resolved purchasing customer queries for optimum vehicle handover satisfaction.
• Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections through efficient process implementation.
• Coordinated directly with the sales department and clients to meet all deadline requirements, delivering the perfect quality product.
• Employed effective time management when dealing with coordination and accountability around personnel and security assets.
• Managed the showroom floor display according to the latest brand offering, showcasing the best of our stock on offer on a weekly basis while maintaining the brands strict worldwide corporate identity.