Sales Executive - Store In-Charge
Paris Group
Total years of experience :10 years, 8 Months
PARIS GROUP 30 years of continuous success has made a trademark of Professionalism and Excellent Service in the UAE. Founded by Dr. Abdulkader Sankari, Paris Group on its Pearl Jubilee Anniversary is recognized as one of the principal force in the Fashion and Hospitality business in the Middle East.
Duties:
• Monitoring the performance of the sales staff & addressing any shortcomings.
• Coming up with solutions to tackle the activity of competitors.
• Managing stock levels and making key decisions about stock control.
• Liaising with suppliers on a day-to-day basis to ensure stock is delivered on time and to schedule.
• Ensuring that all staff treat customers in a friendly and polite manner and do everything in their power to exceed a customer’s expectations.
• Collecting customer feedback in a courteous, efficient and timely manner.
Liwa Trading Enterprises LLC (Liwa) was set up in 1987 to establish the retail presence of the Abu Dhabi - based group, Al Nasser Holdings (ANH).
I started with them as a Sales Representative then I was promoted to higher position as a Store Manager after one year of joining.
Duties:
• Managing up to 15 members of staff.
• Daily reporting to the Area Manger about the daily action plan, staff performance, achieving target..ect
• Training to the staff and daily Morning meeting to inform them about their target and the daily action plan.
• Dealing with customer enquiries face to face, over the phone or via email.
• Contacting prospective customers and discussing their requirements.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Working closely with the marketing team to produce any sales collateral required for the target market.
• Developing & maintaining successful business relationships with all prospects.
Working for the first two years as a customer service Representative
(2005-2007)
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports
Then I was selected to a higher position as a planning supervisor
(2007-2010)
• Mange 100 workers and giving actions plans for each work group .
• Contact our clients to get all the required information about the products.
• Contact the supplier and close the deals to get all the required materials to the product.
• Review the production plan with the planning team.
• Keep track of daily production and processing production reports from the various departments (Design, Production, Packing, delivering) to achieve the plan and deliver the products on time to the client.
• Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
• Managed a high-volume workload within a deadline-driven environment.
Bachelor of Arts