Operation manager
Electropower, HCC Group
Total years of experience :11 years, 6 Months
• Prepare company’s business documentation such as company profile, pre-qualification, estimation sheets, official quotations, material submittals, etc.
• Shortening the fire-rated sliding door project duration by 10 to 12 weeks, one door was missed out by the contractor and reduced the design and production time with the manufacturer.
• Arrange the selling prices for the products, considering the factory prices, company overhead, shipping clearance, etc.
• Procuring the materials, equipments, and resources required for the project.
• Present the company's products and solutions to the clients/contractors and discuss the commercial to finalize the contract.
• Review project input drawings, prepare the take-off for the equipment related to our scope, and arrange the quotation accordingly.
• Arrange the technical material submittals for the systems, and discuss the same with the project consultant.
• Review the shop drawings and discuss the design criteria with the engineering team before official submission.
Collaborative achievement of all-time high sales order for the department as 96, 000, 000 QAR while the
annual target was 65, 000, 000 QAR.
• Led the sales and operations teams, consisting of six sales engineers/executives and seven coordinators. The
operation team consists of three seniors engineers, nine maintenance engineers, three coordinators, and two-
hundred technicians.
• Fabricated an estimation cost sheet for the annual maintenance contract, depending on the man-hour rates
and the number of visits.
• Review and approve quotations, technical and commercial submission for tenders, budget sheets, etc.
• Attend site visits for participating in government tenders to ensure competitive commercial submission.
• Conduct weekly and monthly sales meetings and overall performance reviews.
• Empowering team members with skills to improve their confidence, product knowledge, and communication
skills.
• Evaluate team members' performance, prepare the KPI report and look for potential improvements.
• Set the yearly target based on the company list, job in hand, hot jobs, and performance.
• Manage the operations of the projects within the company departments, such as accounts, engineering
estimation, procurement, dispatch, and legal.
Manage the day-to-day activities with the team, such as quotations, deliveries, engineering work, invoicing,
etc.
• Attained 31, 000, 000 QAR sales orders as the personal annual target.
• Achieved 95, 000, 000 QAR sales orders as the annual team target.
• The team is structured of three sales engineers and three sales coordinators.
• Conduct weekly and monthly sales meetings and overall performance reviews.
• Listen to team member’s feedback and resolve any issues or conflicts.
• Plan the sales yearly target for each salesperson based on the company list, job in hand, hot jobs, and
performance.
• Attend clients/contractor's meetings with the team to secure the project.
• Review projects estimation to ensure compliance with the project documents and customer needs in line with
the latest NFPA standards and Qatar civil defense regulations. Accordingly, prepare the project offer and
quotation.
Present the company products and solutions to clients/contractors.
• Pulled off 29, 000, 000 QAR sales orders.
• Conduct technical meetings with project consultants and clients to endorse project shop drawings and discuss
material-technical submittals.
• Follow up on project delivery schedule with procurement department to deliver the materials as per project
schedule.
• Coordination and follow-up with the testing and commissioning department based on the project requirement
to issue the successful testing and commissioning report as per NFPA and civil defense regulations.
• Attend civil defense inspections as an approved engineer, preparing the compliance report for the inspector's
comments with proper justifications.
Present the company's various products through high-engaging presentations and showcase the quality of
products and solutions.
• 2013 annual target was 15, 000, 000 QAR, achieved 13, 000, 000 QAR sales orders.
• 2014 annual target was 25, 000, 000 QAR, achieved 24, 000, 000 QAR sales orders.
• 2015 annual target was 30, 000, 000 QAR, achieved 28, 000, 000 QAR sales orders.
• 2016 annual target was 40, 000, 000 QAR, achieved 31, 000, 000 QAR sales orders.
• Receive and handle customers' inquiries and suggestions.
• Follow up with the customers on products and support issues.
• Discuss the material submittal and shop drawing with the consultant and follow up on the approvals.
• Project coordination includes site engineering testing and commissioning for the fire protection systems.
• Saved 4 weeks and 15% of the project valve for PEPSICO GRP tanks. Instead of awarding them to a subcontractor, I installed the tanks with a small team.
• Design project deliverables based on customers' needs and supervise successful construction site installations.
• Evaluate and select the suitable products based on project requirements using specific software applications, such as CAPS.
• Follow up with customers on products maintenance and support issues.
• Prepare the GRP tanks and HVAC system for testing commissioning by coordinating with the teams and arranging the required tools to hand over to the client.
• Prepare the operation and maintenance manual for the systems, showing the operation procedure and maintenance requirements.