Senior Project Manager
Orange Egypt
Total years of experience :17 years, 4 Months
● Manage a portfolio of complex initiatives that span one or multiple lines of Projects.
● Report on project success criteria results, metrics, test, and deployment management activities.
● Responsible for MNC sector and world-class global providers (OBS, Orange international carrier, CMC, Global Internet/Expereo, Tawasul, Tata Communications, and Zain Global).
● Manage the effort of team members and other departments' stakeholders (such as Sales/ Pre-Sales, Procurement, Enterprise Operations, Network Operations, Finance, Marketing, and Third-Party Vendors) to deliver according to company rules and customer contracts.
● Coach and train newcomers on workflows and company systems as a servant leader.
● Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
● I helped PMO optimize the project resource management plans by monitoring and evaluating Microwave tower resources in past years, then advised the PMO to have a stock of ready towers, which positively impacted the project schedule by 30%, customer satisfaction, and sales revenue.
● Based on my technical skills, I support Presales and sales teams to find suitable customer solutions.
● As a PM in Tasmeemy team, we carefully evolved a successful and powerful project methodology to ensure the delivery of projects on time, within budget, within quality, and customer satisfaction.
● I have practical experience in developing and managing CMS like Joomla and Wordpress, themes, templates, plugins, and modules.
● Coordinate internal resources and third parties/vendors for the flawless execution of projects.
● Coach and train newcomers on workflows and internal enterprise environmental factors as a servant leader.
● Manage closely customer values, stakeholder engagement, changes, project risks, and issues.
● Empower team members to take decisions and propose ideas.
● Familier with cPanel & WHM Features.
● Sample of our Websites work: sipesworld.com, innovativasmartsolutions.com, veroarts.com, lamusedefence.com, tractorsgroup.com, efurnitureegypt.com, metaltechnical.com
● Handle Project Delivery on time compared to the project scope and contract to meet customer expectations.
● Follow up on the daily project team tasks to ensure they are delivered on time and with quality standards.
● Represent the single point of contact between Orange and customers during the project life cycle to control and ease communication.
● Allocate the needed resources from different departments as required for project delivery.
● Monitor and control enterprise customer projects based on methodologies and standards to determine weaknesses and conflicts and suggest solutions.
● I added value to the team by proposing an enhancement to the current work to minimize the duration of some tasks and adjust task dependencies to work functions in parallel ways to save time and enhance the project timeline by 20%.
● I encouraged knowledge transfer between team members and cross functions of team members.
● Responsible for the technical solutions of the projects, from confirming customer requirements and solutions through signoff.
● Handle the configurations of hardware required for the customer solution over Cisco routers, Juniper routers, Cisco switches, voice gateways, modems, firewalls, and others.
● Apply network components provisioning.
● Visit Enterprise customers or the Telecom Egypt central office if needed to deliver the service or troubleshoot any problem in the solution.
● Guide the technicians to ensure the efficient physical implementation of the cable, such as leased line, microwave, MSAN, and DSL.
● Prepare and run lab tests for new features or equipment to ensure no technical issues before installation at the customer site.
● I proposed using the BFD protocol for Main and Backup solutions instead of the classic keep a life solution.
● I proposed to use new router models to satisfy customers' future needs.
Mobinil Wi-Fi / Triple Play:
- Delivering technical support for Mobinil Wi-Fi end-users or internal customers.
- Provides - on the spot - support and guidance to team members.
- Technical Support for Triple play customers
IT for Makagroup.com
- Installing hardware including computers, routers, switches, printers, and cables.
- Maintain all the network software and hardware plus the website.
- Upgrading the network from workgroup to domain using win server2003.
- Upgrading network to server 2008.
- Conducting daily process quality audits to ensure
- That quality of service is in line with LiNKdotNET standards
- end-user satisfaction by monitoring agent’s calls.
- Assigned to the hard calls for the ADSL, Technical and Billing.
- Provides on-spot support and guidance for team members.
MBA Courses: - Academic Business Skills Course - Advanced accounting - Corporate Finance - Entrepreneurship - Human Resources Management - Introduction to Business Economics - Marketing Management - Math and Statistics - Operations Management - Research Methodology - Business Dynamics - Strategic Analysis - Strategic Management - Strategic Management Seminar - Innovation Project Management - Transnational Management - Special Topics in Marketing - Buyer Behavior - International Marketing - Seminar in Marketing
Bachelor's degree in Engineering