Consultant
Azentio Software
Total years of experience :7 years, 1 Months
Responsible for the project implementation, primary analysis of client requirements
Defining the client business requirements and preparing the reports (BRDs), and then
getting sign-off of the BRDs
Providing system training to clients. Conducting QA onsite for new
development/modifications related to the project
Troubleshooting and helping users in their day-to-day operations during go live phases
Establishing and maintaining good relationship with clients by communicating and
responding to their queries in a professional and timely manner
Working with clients to refine, prioritize and schedule all the technical assistant
requests (TARs)
Following up with the project manager /development manager on the timely resolution
of the TARs
Helping secure client approval on the specification reports. Applying business
knowledge to the application and providing necessary information to support the
Product Management team. (Same Responsibilities as Path Solutions)
Responsible for the project implementation, primary analysis of client requirements
Defining the client business requirements and preparing the reports (BRDs), and then
getting sign-off of the BRDs
Providing system training to clients. Conducting QA onsite for new
development/modifications related to the project
Troubleshooting and helping users in their day-to-day operations during go live phases
Establishing and maintaining good relationship with clients by communicating and
responding to their queries in a professional and timely manner
Working with clients to refine, prioritize and schedule all the technical assistant
requests (TARs)
Processed daily client transactions including deposits withdrawals, money transfers,
loan payments and checks.
Accurately maintained records of each transaction and ensured all documentation and
paperwork was in place and within compliance rules
Assisted clients with various questions and concerns related to their accounts and
bank products
Handled multiple sales objectives related to Insurances, Cards, Loans and Safebox
Skills acquired:
1. Cash drawer balancing
2. Customer Confidentiality
3. Record keeping and documentation
4. Accounting
5. Deposits, Withdrawals, Loans, Transfers and Money Orders
6. ATM Maintenance
Onsite training, at the branch with a set of objectives.
Classroom training, featuring Technical Overview of the banks different functions as
well as thorough coverage of behavioral topics.
Participation in CSR events and initiatives.
Obtained my Bachelor's Degree in Business Administration and Management
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