Customer Service Relation Representative
Commercial International Bank
Total years of experience :13 years, 2 Months
Jan 2011 to Present Customer Service Relation Representative - Consumer Banking Group - Commercial International Bank (CIB) - Cairo, Egypt.
• Referring products based on customer potential when possible and maintain good relation with customers while working on increasing the customer's base through getting NTB referrals from the walk in customers.
• Refer customers with outdated information to the concerned party to ensure updated customer info.
• Managing the queuing system by understanding and resolving (when possible) customers inquiries and requests to achieve customer satisfaction.
• Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance.
• Customer Relation Representative is accountable for managing the branch lobby within the guidelines and procedures set by the bank.
July 2007 to Jan 2011 Sales and services representative, Al-Ashraf Unit and Emmar Unit - Customer service Commercial International Bank (CIB) - Cairo, Egypt.
• Account opening / closure: This includes both individuals & Company account.
• Time Deposits issuing / breaking.
• Certificate (CIs) issuing / refund.
• Debit - Credit & Prepaid Cards issuing / termination.
• Stop payment checks requests.
• Fully secured overdraft line requests.
• Loans applications (Personal loan - residential property finance)
• CIB funds subscription / refund (Osoul, Istethmar & Elaman funds)
• Past due & credit cards arrears follow up.
• Legal blocking.
• Updating customer's details.
• Preparing required reports & proofs.
• Balance Certificate issuing.
• Replay to other branches / departments inquiries.
2003 to 2007 Public Relation representative - Zuarob Company for Religious Tourism - Cairo - Egypt.
• Repetitive for the company in the Kingdom of Saudi Arabia embassy.
2002 to 2003 Assistant Marketing manager - Fekra Software & Consulting - Cairo, Egypt.
• Marketing and sales repetitive.
1999 to 2002 Marketing supervisor - El-Tawhed Company - Cairo, Egypt.
• Monitoring the Marketing agents.
• Implementing the company's new offers in the market.
• Monitoring the marketing campaigns.
MBA major Marketing
2006 Bachelor of Accounting - Faculty of Commerce - Banha University, Egypt.