Mahmoud Fawzi

Leading three-person HR team providing strategic & operational support to 400+ employees.
• Drafted Group’s People Idea, HR Vision and plan aligned with business goals.
• Established HR Shared Service Center for 3 companies.
• Drafted group’s Talent Acquisition Strategy.
• Led HR Digital Transformation through implementation of HR Module in SAP (Payroll, End of Service Benefits, Leaves).
• Led Writing, developing and implementation of new, existing HR Policies, Procedures, and Processes such as Compensation and Benefits, Performance Management, HR dashboard, manpower planning.
• Designed new Authority Matrix involving direct and matrix reporting lines.
• Reviewed group’s Compliance to UAE Labor Law, highlighting risk points to reach full compliance.
• Established Communication Framework of new policies and procedures on horizontal and vertical levels.
• Designed and implemented Key Performance Indicators (KPIs) of 60+ positions.
• Drafted and implemented Employee Engagement, Rewards, and Recognition scheme.

Leading five-person HR team providing strategic & operational support to 600+ employees.
• Led HR Function Transformation from admin, day to day operations to business partner role.
• Led HR Audit and Compliance Project to comply with mother company standards.
• Developed HR Processes of Payroll, Reporting, dashboard, employee relations, and Performance Management.
• Redesigned Talent Acquisition Process from depending on 3rd parties to inhouse by utilizing referrals and social media. This enabled the organization to have a Consistent Pipeline of candidates especially for key roles.

Human Resources Business Partner - Dubai
Leading three-person HR team providing strategic & operational support to 400+ employees.
• Planned and maintained Annual Talent Acquisition Needs on different levels (Emiratization, diversity, inclusion)
• Led/participated in 3 Emirati Recruitment Events with success rate of 50%.
• Responsible for store’s people Budgeting and its contribution in P&L.
• Led Audit of 3rd Party Services Contractors to ensure compliance with IKEA standards.
• Led Stock Fraud Investigation (value of 2+million AED) with support from audit and risk departments.
• Facilitated Coaching 80+ Sessions of Training on employee relations and performance management for all store leaders.
• Supervise Full Training and Development Activities from Training needs analysis (TNA) to implementation and feedback.
• HR Thursday, HR team on store floor, to support store operations, listen to and fulfill co-workers’ requests.
• HR Express, commitment of max 24 Hrs to respond to requests, max 72 Hrs to resolve/escalate.
• Performance Management Revamp, simpler and more transparent on both sides of co-workers and managers.
• New Recognition Scheme with better quality in communication, fairness, and rewards.



Regional Recruitment and HR - Kuwait
Part of HR team in Regional Office providing HR strategic support to 1, 700+ employees in Kuwait, Jordan, and Morocco.
• Part of IKEA Job Portal Global Reference Group of 17 international HR SMEs serving 250K+ co-workers & external candidates.
• Part of support team Recruiting for and Opening IKEA Morocco. (283 co-workers/4000 candidates/4 days)
• Wrote and implemented the First Recruitment Strategy for the entire organization.
• Achieved Gender Balance of 45% / 55%, 39 nationalities, Accumulative TO of 3% for total 5 years.
• Led Full Recruitment Process for regional office. 84 co-workers (Top management and specialists) from 26 countries.
• Led the project to choose, negotiate, implement, supervise, and train Smart Recruiter ATS System.
• Designed and implemented Internal Recruitment Policy to secure succession planning.
• Full HR Function Setup of Clas Ohlson, Swedish brand franchised by the Group in Dubai.
• Designed and Implemented Full Compensation and Benefits scheme for regional Office (100+ employees).
• Part of Internal Committee Supporting External Audit on HR function in 3 countries.
• Created Regional Structure to support store operations in 3 countries (direct and matrix reporting).
• Led HR Projects in 3 Countries such as: 75 years IKEA, Breath Taking Food, Better health insurance, Do Your Job training.

Part of Human Resources team providing HR operational support to 1000+ employees in diverse sectors
Key Contributions:
• Lead staff restructuring project in group owned newspaper in Cairo and Kuwait.
• Managed corporate group relocation projects (+600 staff), including office layouts, IT infrastructure.
• Produced multiple HR editorial sections within-group owned newspaper.

Part of Human Resources team providing HR operational support to 400+ employees (white and blue collars)
• Support and advise the employees to understand and implement policies and procedures.
• Assist HR team in implementing any HR projects / Initiatives.
• Facilitate the flow of information horizontally and vertically.
• Regularly update employee records in system and personal files.